Bahar Ok
Toronto,Canada
Summary
Skilled and motivated server offering an associate's degree in culinary arts with five+ years of experience in providing food and beverage service and preparation. Experience in various settings, including event venues, bar-restaurant, grocery, family restaurant and cafe. Greeting customers, assisting with seating requests, and arrangements as needed, taking orders, carrying trays of food and drinks to tables and accommodating requests for dietary restrictions by acting as a liaison between customers and kitchen staff, cleaning up after guests leave. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Server/ Manager
Herby Restaurant
01.2024 - Current
- Train new and current staff on proper customer service practice
- Keep track of inventory and place orders with suppliers
- Organize and supervise schedules
- Manage customer complaints
- Implement policies and protocols that will maintain future restaurant operations
- Taking reservations, maintaining full product knowledge of menu and specials
- Make suggestions to customers according to preferences
- Taking feedback from diners
- Preparing drinks and alcohol and dessert
Server
University of Toronto
01.2023 - Current
- Set up tables, and linens in the event space
- Greet guests with wine, champagne, and cocktails during receptions
- Pass hors d'oeuvres and plate food
- Work multi-course dinners with pre-plated foods
- Interact with guests to serve food orders at weddings, banquets and corporate events
- Clean up and sanitize all work area
- Polish glassware and cutlery
- Fold the napkins for each event
Server
Oliver & Bonacini
09.2023 - 04.2024
- Adhered to state liquor regulations to serve alcohol safely
- Informed customers of ingredients and allergens to support sensible menu choices
- Communicated professionally with customers, colleagues and supervisors
- Listened to guest needs and responded promptly for personalized service
- Trained new servers in company policies, guest service standards and best practices
- Delivered food and beverages promptly to customers
- Memorized menu additions, changes and limited offerings
- Demonstrated hospitality and customer service while greeting tables
- Followed up with customers to check on food, drinks and requests
- Satisfied customers with fast, friendly food service
- Practiced safe alcohol service procedures, checking identification and monitoring guests for overconsumption
- Kept dining areas presentable and customer-ready, quickly handling spills, and resetting tables
- Informed kitchen staff of special order requests and dietary restrictions
- Restocked stations and completed side work on time
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
Pasta Maker
Stock T.C
07.2021 - 07.2023
- Operate commercial mixer, extruder and laminator pasta machine (tagliatelle, spaghetti, lasagna, pappardelle, chitarra, trofie, conchigliette, rigatoni etc.)
- Prepare handmade pasta dough and filling such as agnolotti, gnocchi, ravioli, cappelletti, fagottini, cappellacci etc
- Making recommendations to customers about pasta shapes and sauces
- Stocked refrigerators and freezers with supply products
- Tracked and reported inventory, reducing food waste
- Ensured that all food items are served fresh and according to First In First Out standards
- Perform other duties as required or assigned
- Daily tasks cleaning, sanitizing, polishing, setting up
Line Cook
Herby Restaurant
08.2020 - 05.2021
- Trained, managed and guided 3 other kitchen staff, improved overall performance, service quality and productivity by 15%
- Consistently receiving positive feedback from patrons for quality and flavor
- Took orders and prepared appetizers, main dishes, side dishes, dessert and beverage
- Stocked refrigerators and freezers with supply products
- Cleaned and chopped vegetables, prepare salads
- Ensured that all food items were served hot and fresh
- Daily tasks cleaning, polishing, setting up restaurant
Grill Worker, Line Cook
Don Juan's Food Truck
04.2019 - 02.2020
- Maintained food safety and kitchen standards and complied with HACCP regulations
- Served 100+ food items to 200+ customers Daily and get good reviews from customers
- Set up work station, turned on the grill and fryers
- Prepared chopped vegetables and filled toppings
- Prepared food items including hot dogs, burgers, poutine and fries
- Assemble sandwiches
- Cleaned and sanitized work station and floors
- Handled garbages and washed dishes
- Handled payments and took orders when it was necessary
Kitchen Helper
Karine's
01.2019 - 04.2019
- Took orders and served patrons food and beverages, and explained how menu items are prepared
- Answered questions about the menu and made recommendations when appropriate or requested
- Washed, peeled and cut vegetables and fruits
- Prepared, heated and finished simple food items
- Stocked refrigerators and salad bars
- Prepared fruits, salads, and cold dishes
- Cleaned, sweep, mop, wash and polish floors
Education
Culinary Management -
George Brown College
08.2022
Bachelors of Science - Chemical Engineering, Engineering
Universty of Inonu
10.2016
Business Management -
Anadolu
01.2016
Skills
- Group Work
- Courteous
- Multitasking
- Outgoing
- Quick Learner
- Motivated
- Fast-paced Environment
- Part-time Availability
- Full-time Availability
- Table Setting
- Safe Food Handling
- Guest Engagement
- Order Management
- Food Running
- Team Member Support
- Food Delivery
- Calm Demeanor
- Ordering Procedures
- Positive and Professional
- Menu Item Recommendation
Languages
English
Turkish
References
References may be provided upon request.
Timeline
Server/ Manager
Herby Restaurant
01.2024 - Current
Server
Oliver & Bonacini
09.2023 - 04.2024
Server
University of Toronto
01.2023 - Current
Pasta Maker
Stock T.C
07.2021 - 07.2023
Line Cook
Herby Restaurant
08.2020 - 05.2021
Grill Worker, Line Cook
Don Juan's Food Truck
04.2019 - 02.2020
Kitchen Helper
Karine's
01.2019 - 04.2019
Bachelors of Science - Chemical Engineering, Engineering
Universty of Inonu
Business Management -
Anadolu
Culinary Management -
George Brown College
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