Baha Eddine Harhouri
Grande Prairie,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Retail Sales Associate with more than 2 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Grocery Team Leader
Skip Express Lane Grocery
2023.09 - 2024.04
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Promoted a safe work environment by enforcing safety protocols and addressing any potential hazards promptly.
- Improved team productivity by implementing effective scheduling and task delegation strategies.
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly for increased revenue generation.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Fast Food Team Leader
SUBWAY
2022.08 - 2023.08
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
- Supported management in achieving business goals by proactively identifying areas for improvement within daily operations and suggesting solutions.
- Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.
- Addressed equipment malfunctions promptly, minimizing downtime and ensuring consistent product quality.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Controlled food costs and managed inventory.
Volunteer Firefighter
Station 12 Department
2021.11 - 2022.06
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Increased public awareness about fire safety through participation in community events and media interviews.
- Promoted physical fitness among team members by organizing group workouts and encouraging healthy lifestyle habits within the department.
- Assisted with regular maintenance of firefighting equipment.
Supervisor Fast Food
Dairy Queen Grill & Chill
2019.07 - 2022.06
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
Bakery Department Manager
Walmart
2021.09 - 2022.05
- Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
- Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
- Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Spearheaded seasonal menu planning efforts, incorporating festive ingredients into unique offerings that drove customer interest during holiday periods.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Manager
McDonald's
2016.03 - 2019.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelor of Science - Business English
ISEAH
University Tunisia_sbitela 07.2014
High School Diploma -
It Technology
Tunis_sbitela07.2010
Skills
- Stock Rotation
- Merchandising Strategies
- Scheduling Coordination
- Coordination of inventory
- Customer service and assistance
- Customer Service Management
- Safety Monitoring
- Store maintenance
- Decision-Making
- Team Building and Motivation
- Flexible Work Schedule
- Work Area Inspection
- Inventory Management
Languages
English
Professional Working
French
Limited Working
Arabic
Native or Bilingual
Certification
- FIRST AIDS AND CPR CERTIFICATE
- COMMON SAFETY ORIENTATION
- H2S alive
- WHMIS 2015 GHS
- Food safety certificate
- health and safety committees (CCOHS)
- shift manager certificate
Additional Information
- rojoseph barbosa store manger express lane 7806050666
- houssem abbassi store manager subway 7809330638
- nancy cave store manager dairy queen 7807286509
Timeline
Grocery Team Leader
Skip Express Lane Grocery
2023.09 - 2024.04
Fast Food Team Leader
SUBWAY
2022.08 - 2023.08
Volunteer Firefighter
Station 12 Department
2021.11 - 2022.06
Bakery Department Manager
Walmart
2021.09 - 2022.05
Supervisor Fast Food
Dairy Queen Grill & Chill
2019.07 - 2022.06
Assistant Manager
McDonald's
2016.03 - 2019.04
Bachelor of Science - Business English
ISEAH
High School Diploma -
It Technology
- FIRST AIDS AND CPR CERTIFICATE
- COMMON SAFETY ORIENTATION
- H2S alive
- WHMIS 2015 GHS
- Food safety certificate
- health and safety committees (CCOHS)
- shift manager certificate
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