Imran Sulemani
Winnipeg,Canada
Summary
Motivated, with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
12
12
years of professional experience
Work History
Server
Dennys Restaurant
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
SERVER
Boston pizza
10.2019 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SERVER
Chicken chef
06.2019 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
SALES ASSOCIATE
Giant Tiger
10.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
ASSISTANT MANAGER
Apoorva Grocery Stores
03.2015 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
STUDENT VOLUNTEER
American Field Service (AFS)
07.2012 - 05.2015
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Completed research, compiled data, and assisted in timely reporting.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Coordinated with different service providers to meet clients' individual needs.
SERVER
Little Italy Restaurant
08.2014 - 01.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
Professional Pilot Training Program -
Winnipeg Aviation
St Andrews, MB10.2024
Bachelors in Aviation Maintenance -
Indus University
07.2015
Skills
- Customer Service
- Customer Relations
- Objection handling
- Customer Relationship Building
- Interpersonal communication skills
- Negotiation Tactics
- Sales closing
- Staff Training
- Microsoft PowerApps
- Microsoft Teams
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Travel, Adventure, Social events
Enthusiastic traveler and adventure seeker, cultivating adaptability and communication skills through cultural exchanges and community-focused events.
Timeline
Server
Dennys Restaurant
11.2023 - Current
SERVER
Boston pizza
10.2019 - 10.2023
SERVER
Chicken chef
06.2019 - 09.2019
SALES ASSOCIATE
Giant Tiger
10.2016 - 09.2018
ASSISTANT MANAGER
Apoorva Grocery Stores
03.2015 - 12.2015
SERVER
Little Italy Restaurant
08.2014 - 01.2015
STUDENT VOLUNTEER
American Field Service (AFS)
07.2012 - 05.2015
Professional Pilot Training Program -
Winnipeg Aviation
Bachelors in Aviation Maintenance -
Indus University
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