Bager Poyraz-yanar
Montreal,Quebec
Overview
5
5
years of professional experience
Work History
CSA
ATS Westjet
Montreal, QC
2022.08 - 2023.02
- Resolved Passenger complaints courteously and efficiently.
- Greeting Passenger
- Assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems.
- At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.
Customer Service Representative
Fido
Saint-Laurent, QC
2019.08 - 2021.05
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
CSA
Tran-Sol TSAS
Saint-Laurent, QC
2018.12 - 2019.02
- Resolved Passenger complaints courteously and efficiently.
- Greeting Passenger
- Assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems.
- At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.
CSA
Swissport
Saint-Laurent, QC
2018.06 - 2018.12
- Resolved Passenger complaints courteously and efficiently.
- Greeting Passenger
- Assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems.
- At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.
Education
High School Diploma -
St. Laurent Adult Education Centre
Montreal, QC2018-04
Skills
- Goal-Oriented
- Strong Work Ethic
- Performance Tracking
- Software troubleshooting
- Complaint Handling
Languages
English
Professional
French
Professional
Turkish
Professional
Timeline
CSA
ATS Westjet
2022.08 - 2023.02
Customer Service Representative
Fido
2019.08 - 2021.05
CSA
Tran-Sol TSAS
2018.12 - 2019.02
CSA
Swissport
2018.06 - 2018.12
High School Diploma -
St. Laurent Adult Education Centre