Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bager Poyraz-yanar

Montreal,Quebec

Overview

5
5
years of professional experience

Work History

CSA

ATS Westjet
Montreal, QC
08.2022 - 02.2023
  • Resolved Passenger complaints courteously and efficiently.
  • Greeting Passenger
  • Assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems.
  • At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.

Customer Service Representative

Fido
Saint-Laurent, QC
08.2019 - 05.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Promoted available products and services to customers during service, account management and order calls.
  • Supported sales team members to drive growth and development.

CSA

Tran-Sol TSAS
Saint-Laurent, QC
12.2018 - 02.2019
  • Resolved Passenger complaints courteously and efficiently.
  • Greeting Passenger
  • Assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems.
  • At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.

CSA

Swissport
Saint-Laurent, QC
06.2018 - 12.2018
  • Resolved Passenger complaints courteously and efficiently.
  • Greeting Passenger
  • Assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems.
  • At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.

Education

High School Diploma -

St. Laurent Adult Education Centre
Montreal, QC
04-2018

Skills

  • Goal-Oriented
  • Strong Work Ethic
  • Performance Tracking
  • Software troubleshooting
  • Complaint Handling

Languages

English
Professional
French
Professional
Turkish
Professional

Timeline

CSA

ATS Westjet
08.2022 - 02.2023

Customer Service Representative

Fido
08.2019 - 05.2021

CSA

Tran-Sol TSAS
12.2018 - 02.2019

CSA

Swissport
06.2018 - 12.2018

High School Diploma -

St. Laurent Adult Education Centre

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