BADR NAJIB
LONGUEUIL , Planning To Relocate,QC
Summary
Dynamic logistics professional with a proven track record at Intelcom, excelling in quality control and customer relationship management. Adept at leading teams and solving complex problems, I consistently enhance operational efficiency and ensure exceptional service delivery. Committed to maintaining high standards in warehouse operations and fostering strong customer connections.
Overview
5
5
years of professional experience
Work History
Operation Supervisor
Intelcom
Granby, Quebec
01.2024 - 11.2025
- Supervision of delivery drivers and sorting staff
- Daily reporting and performance tracking
- Ensuring compliance with warehouse safety standart
- Customer service management and issue resolution
- Communicating effectively with customers, drivers, and internal teams
Customer Service Representative
Intelcom
Granby, Quebec
03.2023 - 01.2024
- Handling customer inquiries related to parcels, deliveries and returns
- Resolving delivery issues such as delays, missing, or lost packages
- Managing customer complaints and escalations professionally
Parcel Delivery Driver
Intelcom
Longueuil, Quebec
02.2022 - 03.2023
- Delivered parcels efficiently across assigned routes in urban and suburban areas.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Provided excellent customer service by addressing inquiries and resolving delivery issues.
Order Picker
Wyptek
Saint-Hubert, QC
01.2021 - 01.2022
- Picking and preparing customers ordres
- Verifying ordre accuracy and product quality
- Using scanners or inventory systems to track ordres
- Preparing shipments for Dispatch
Education
Diploma of College Studies - Données Massives-LEA.DW
Institut Elite De Montréal
Longueuil, QC01.2023
International Baccalaureate - Economics
Yassamine Oasis
Casablanca,Maroc08-2020
Skills
- Logistics
- Quality control
- Customer relationship management
- Problem solving
- Data reporting
- Warehouse operations
- Team leadership
Languages
- Arabic
- French
- English
Timeline
Operation Supervisor
Intelcom
01.2024 - 11.2025
Customer Service Representative
Intelcom
03.2023 - 01.2024
Parcel Delivery Driver
Intelcom
02.2022 - 03.2023
Order Picker
Wyptek
01.2021 - 01.2022
Diploma of College Studies - Données Massives-LEA.DW
Institut Elite De Montréal
International Baccalaureate - Economics
Yassamine Oasis