Badiola Hilario
Calgary,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Constantly ranked - Exceeding Expectations after yearly review for going above and beyond in regards to roles and responsibilities. Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
9
9
years of professional experience
Work History
Client Tech Support - Associate Tier 2
Fiserv
10.2016 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Role is to act as the liaison between various internal teams and Field Service Teams
- Perform replacement orders requested by Technical Support and provide updates as well on request orders between various internal teams
- Project involvement, performing test and data analysis on new projects relating to replacement and new order request.
- Interacted with team members across departments to research and resolve customer issues.
- Provided suggestions for process, application or documentation improvement.
- Maintained up-to-date knowledge of product and service changes.
Customer Support Agent
Convergies
07.2014 - 02.2015
- Take call from customers regarding billing statements, new products and customer concerns for AT&T
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Computer Applications Development
De La Salle – College of St. Benilde
Manila, Philippines10.2000
Skills
- Customer Billing
- Product Knowledge
- Test and Data Analysis
- POS Management
- CRM Project Management (Client 360, Remedy)
- Microsoft Office ( Word, Excel, Power Point, Outlook , Teams)
- Datawire Operations
- Data Entry
- Call Center Operations
- POS Systems Expert
- Account Updates
- Manual/Knowledge Transfer Documentation
Languages
English
Full Professional
Timeline
Client Tech Support - Associate Tier 2
Fiserv
10.2016 - Current
Customer Support Agent
Convergies
07.2014 - 02.2015
Bachelor of Science - Computer Applications Development
De La Salle – College of St. Benilde
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