Priscila Hernandez
Rancho Cucamonga
Summary
Personable and energetic candidate committed to delivering excellence in all facets of customer service and administrative support. Creative problem-solver versed in customer service
Overview
9
9
years of professional experience
Work History
Receptionist
RH Insurance
05.2016 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Responded to inquiries from callers seeking information.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Examined, categorized and sorted incoming documents.
Pizza Artist
Blaze Pizza
10.2022 - 06.2023
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Assistant Manager
Flor Mia
03.2019 - 10.2022
- Maintained inventory count, tracked usage and documented variances..
- Trained and supervised cooking staff to expertly meet daily needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Hot Topic Inc.
11.2019 - 02.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Skills
- Heavy lifting
- Friendly demeanor
- Bilingual
- Customer Service
- Conflict Resolution
Money handling
- Friendly, Positive Attitude
- Cash handling
- Payment collection
- Phone etiquette
- Conflict resolution
Timeline
Pizza Artist
Blaze Pizza
10.2022 - 06.2023
Sales Associate
Hot Topic Inc.
11.2019 - 02.2020
Assistant Manager
Flor Mia
03.2019 - 10.2022
Receptionist
RH Insurance
05.2016 - Current
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