Proven achiever in customer engagement, I leveraged my relationship-building and problem-solving skills at Cheshmeh Bahar to exceed monthly sales targets. My expertise in customer service and cash register operation, coupled with a goal-oriented approach, consistently enhances team performance and customer satisfaction.
Hi, I’m
Mobina Beheshti
Toronto,ON
Summary
Overview
3
years of professional experience
Work History
Cheshmeh Bahar
Sales Associate
06.2021 - 07.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Mazda Digital Marketing Company
Phone Sales Associate
03.2020 - 08.2020
Job overview
- Provided exceptional customer service, resolving issues with empathy while maintaining a professional demeanor at all times.
- Participated in weekly team meetings, contributing valuable insights towards achieving collective goals and objectives.
- Maintained an organized call log system for efficient follow-ups on leads and callbacks.
- Utilized CRM software to track customer interactions efficiently, ensuring accurate records were maintained for future reference.
Rock Cafe
Server
03.2019 - 07.2019
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Seneca Polytechnic CollegeToronto
Post Secondary from Business Administration International Business
University Overview
University of Art And Culture Iran, Tehran
Post Secondary Music Degree from Piano Performance
07.2023
University Overview
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Goal-Oriented
- Relationship Building
- Cash Register Operation
- Client Service
- Customer Needs Assessment
Languages
English
Full Professional
French
Professional Working
Persian
Native or Bilingual
Timeline
Sales Associate
Cheshmeh Bahar
06.2021 - 07.2022
Phone Sales Associate
Mazda Digital Marketing Company
03.2020 - 08.2020
Server
Rock Cafe
03.2019 - 07.2019
Seneca Polytechnic College
Post Secondary from Business Administration International Business
University of Art And Culture
Post Secondary Music Degree from Piano Performance
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