Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Bachir Souaidan

Bachir Souaidan

Montreal,QC

Summary

Seasoned Operations Management Professional with over 2 decades of professional experience including 11 years in gaming revolving around business operations improvement, driving growth, and leading teams across different Jurisdictions. Expert at developing effective business strategies and enhancing operational efficiencies. Proven ability to boost profitability and foster strong relationships with partners and stakeholders. Excels in high-pressure environments, demonstrating exceptional problem-solving, strategic planning, and communication skills

Overview

20
20
years of professional experience

Work History

Operations Director

Techspirit
10.2024 - 03.2025
  • · Analyzed expenses and financial reports to develop effective policies and budgets, resulting in significant increase in profits.
  • · Authorized operational guidelines and practices while assessing staff to meet performance objectives.
  • · Drafted budgets for various projects related to operating activities such as capital expenditures or staffing needs.
  • · Monitored Performance KPIs for betting services teams including Payment, Risk & Fraud, Trading and CS
  • · Organized and oversaw work schedules of departmental managers.

Operations Director

Playongo
05.2023 - 06.2024
  • · Led the strategy and execution for business operations across online and retail segments in the African region, enhancing operational efficiency and market penetration
  • · Established KPIs and objectives for operations managers, evaluating performance across departments.
  • · Foster partnerships and manage communication with providers for services integrations and implementation.
  • · Supported the CEO in formulating expansion strategies, investment allocation and Budget Management.

Regional Business Development Manager - Africa

Dafabet
11.2018 - 03.2023
  • · Supervised and coordinated every licensed operation activities throughout the African territory.
  • · Expanded regional operations by setting up and developing various departments including CS, Payments, Risk & Fraud, and Dev Ops.
  • · Executed regional adherence to corporate, legal, regulatory, and financial standards.
  • · Directed efforts to enhance brand recognition domestically and regionally across corporate, B2B, and B2C sectors.
  • · Directed execution of marketing initiatives.

Country Manager

Editec
04.2015 - 09.2018
  • · Established operations and developed policies, processes, and procedures for the local entity.
  • · Facilitated dynamic communication between London Head-Office and local partners.
  • · Ensured expansion projects adhered to corporate directives.
  • · Ensured operations aligned with local regulations.
  • · Oversaw management and coordination of marketing campaign rollouts.

Country Sales Manager

SGB Scaffolding & Formwork
07.2010 - 03.2015
  • Secured major contracts by spearheading sales efforts in Lebanon, Syria, and Jordan.
  • Drove Kuwait branch to top market position with key agreements
  • Established annual sales objectives by forecasting potential revenues based on past performance data and industry trends.

Area Sales Manager

Zaidan House Steel Manufacturers
07.2005 - 06.2010
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Developed tailored solutions to enhance profitability through cross-department effort.
  • Coordinated logistics for timely dispatching, delivering, and installing equipment.

Education

MBA - General Management

Woolf University
Malta
08-2025

Skills

  • Team Leadership
  • Performance Evaluation and KPI Management
  • Business Strategy Development & Implementation
  • Partnership Building
  • Budget Planning and Financial Acumen
  • Organizational & Operational excellence
  • Prioritization and Scheduling
  • Change management processes
  • Report writing

Accomplishments

  • Established regional offices in Africa for Dafabet International, overseeing Customer Service and Payments agents, Risk and Fraud controllers, and IT development teams.
  • Relaunched the retail business for Dafabet in Kenya, achieving a monthly turnover of $1 million within six months
  • Doubled the monthly turnover for Editec in Ghana within 7 months of operations management takeover
  • Secured major contracts in Lebanon for SGB, Namely Beirut Souks, Verdun Heights & Clemenceau Tower.
  • Secured Major contracts for SGB in Kuwait, namely Sabah University & the 7th Ring Road bridges.


Languages

English
Full Professional
French
Full Professional

Timeline

Operations Director

Techspirit
10.2024 - 03.2025

Operations Director

Playongo
05.2023 - 06.2024

Regional Business Development Manager - Africa

Dafabet
11.2018 - 03.2023

Country Manager

Editec
04.2015 - 09.2018

Country Sales Manager

SGB Scaffolding & Formwork
07.2010 - 03.2015

Area Sales Manager

Zaidan House Steel Manufacturers
07.2005 - 06.2010

MBA - General Management

Woolf University

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Bachir Souaidan