Baby Tarannum
25 Kensington Rd, Brampton,Canada
Summary
Detail-oriented and highly organized Office Administrator with 2 years of experience in managing office operations, coordinating schedules, and improving administrative efficiency. Proven ability to support a fast-paced work environment with exceptional communication and problem-solving skills. Seeking to contribute expertise in office management to enhance the productivity of the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rogers Communications
11.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Office Assistant
Oyo Townhouse
07.2019 - 06.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Education
Project Management -
Algoma University
Brampton, ON09-2023
Graduate - B.SC Fashion Design
Kukreja Institute
08.2017
Skills
- Skills
- Office Management: Scheduling, filing, office organization, vendor management
- Communication: Written and verbal communication, customer service
- Technology: MS Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, troubleshooting
- Problem Solving: Identifying issues and implementing solutions in a timely manner
- Time Management: Multitasking, prioritizing tasks, meeting deadlines
- Confidentiality: Handling sensitive information with discretion
Certification
Hospitality Management, Delhi, India
Emergency First Aid and CPR/AED Level-C (March 18, 2027)
Extracurriculars
- Reading
- Creative writing
- Ice-skating
Languages
English
Full Professional
French
Limited Working
Punjabi
Professional Working
Hindi
Native or Bilingual
Availability
Flexible Schedule as Company Requires
Timeline
Customer Service Representative
Rogers Communications
11.2023 - 12.2024
Front Office Assistant
Oyo Townhouse
07.2019 - 06.2022
Graduate - B.SC Fashion Design
Kukreja Institute
Project Management -
Algoma University
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