Babitha Soniya Lewis
Moncton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
KellyConnect
08.2023 - Current
- Provide operational and transactional support for wireless device applications, addressing user inquiries and executing necessary transactions.
- Update user information related to their devices, including resetting security settings, unlocking accounts, and managing new addresses.
- Respond to "how-to" questions about device functionality and exceptions, such as transferring data, managing contacts, and resolving issues with apps.
- Review access requests and device-related permissions for accuracy and compliance with security protocols.
- Offer feedback on any non-compliant requests and assist with account security measures.
- Actively monitor user requests and support tickets to ensure adherence to service level agreements (SLAs).
- Maintain detailed logs of support activities and resolved issues.
- Conduct scheduled and ad-hoc audits of device repairs and customer service interactions.
- Identify and implement improvements to streamline device support processes and enhance overall efficiency.
- Prepare and update documentation related to device support procedures and best practices.
Admin Clerk-Part Time
Sobeys
05.2022 - 08.2023
- Deliver exceptional customer service by addressing inquiries and providing support related to application functionality and transactional issues.
- Accurately process daily transactions within the application system, including handling requests for cashback, refunds, and replacements.
- Manage billing and other application-related queries from various departments, ensuring accurate and timely responses.
- Assist in reporting on application-related metrics and performance, similar to inventory and shrinkage reporting in-store.
- Create and maintain documentation for process updates and system changes, akin to creating labels for advertisements.
- Ensure application information is up-to-date, including user access, addresses, and transaction approvals, similar to maintaining store signage and product integrity.
- Provide detailed reports on application usage and issues to different departments as directed by management.
- Manage and oversee process improvements and handle any discrepancies or compliance issues, similar to managing the reclamation process and shrinkage inventory.
- Adhere to company standards and best practices, ensuring compliance with operational procedures and process enhancements, akin to maintaining SMART standards in-store.
Quality Assurance Analyst
Quber
04.2023 - 06.2023
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Operations Analyst
First Advantage Private Limited
03.2021 - 09.2021
- Interaction with Human resource team, references provided by candidates for
Employment Background Verification of the candidate over mails and calls. - Performed quantitative and qualitative evaluations to measure effectiveness of
field programs and operations. - Recommended process and systems improvements such as changes to KPI
Dashboard. - Managing huge data for background verification purpose and doing analysis
with help of past & present data
Catalog Quality Associate
Amazon Development Centre
08.2016 - 12.2017
- Participated in cross-functional teams to address larger-scale issues affecting catalog performance, contributing valuable insights from a quality perspective.
- Reviewed images associated with products to ensure they accurately represented items being sold, leading to fewer returns due to misrepresentation.
- Addressed customer concerns regarding product information by promptly updating inaccurate or outdated content.
- Assisted with the development of a standardized style guide for product descriptions, ensuring consistency throughout the catalog.
Education
Certificate Program: Quality Assurance Testing -
NBCC
07.2023
PGDM: Big Data Analytics -
Georgian College
06.2022
B.E: Information science -
Alva' S Institute of Engineering & Technology
08.2016
Skills
- Inventory Management
- Critical Thinking
- Problem Solving
- Attention to Detail
- Client Servicing
- Microsoft Office (Word, Excel, Power Point)
- Multi-Tasking
- Excellent verbal & written communication skills
- Active Listener and Quick Learner
- Team Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Technical Support Representative
KellyConnect
08.2023 - Current
Quality Assurance Analyst
Quber
04.2023 - 06.2023
Admin Clerk-Part Time
Sobeys
05.2022 - 08.2023
Operations Analyst
First Advantage Private Limited
03.2021 - 09.2021
Catalog Quality Associate
Amazon Development Centre
08.2016 - 12.2017
Certificate Program: Quality Assurance Testing -
NBCC
PGDM: Big Data Analytics -
Georgian College
B.E: Information science -
Alva' S Institute of Engineering & Technology
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