Babita Singla
Northport,ON
Summary
Dedicated and detail-oriented professional with approximately 2 years of experience in front desk supervision holding limited license. Seeking to leverage strong organizational skills, customer service experience, and administrative abilities to transition into a Site administrator within a condo setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
First service Residential
North York, ON
01.2023 - Current
- Supervise front desk operations, ensuring smooth daily functioning and providing exceptional customer service to residents and visitors.
- Manage resident inquiries, complaints, service requests, ensuring timely and effective solutions.
- Maintain accurate records of resident information, service logs, and building access information.
- Train and manage team of front desk staff, ensuring adherence to condo policies and procedures.
- Assist in administrative tasks, including managing communications, scheduling appointments, and organizing building events.
Security Agent
EPC Security
Cambridge, Ontario
05.2022 - 10.2022
- Assisted residents by providing a safe and secure environment.
- Offered behavioral and emotional support to residents, ensuring their well-being.
- Engaged residents in activities to enhance their daily living experience.
- Maintain records of daily activities and incidents, ensuring transparency and communication with management.
Crew Member
Tim Hortons
Cambridge, Ontario
10.2021 - 01.2022
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Maintained an organized work area to ensure efficient operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Computer Faculty Member
Creative-i Technologies
, India
01.2019 - 02.2020
- Facilitated training sessions with a focus on improving client service and technical skills.
- Provided technical support, ensuring customer satisfaction with IT services.
- Organized and managed classroom environments to enhance learning and engagement.
- Utilized various assessment techniques including rubrics, portfolios, projects and peer review activities.
- Mentored students on the proper use of hardware and software components in their projects.
Education
Graduate Diploma - Applied Network Infrastructure And System
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08-2022
Bachelor of Education -
Panjab University
India04-2018
Bachelor of Science -
Panjab University
India04-2014
Skills
- Administrative skills: Record keeping, scheduling,report generation, document
- Customer Service: Strong communication, conflict resolutions na relation management skills
- Supervisory Experience: Team Management, training and performance monitoring
- Technical Skills: Proficient in condo management software and building management systems
Certification
- Limited License
- CPR and First Aid
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
References
References available upon request.
Timeline
Front Desk Supervisor
First service Residential
01.2023 - Current
Security Agent
EPC Security
05.2022 - 10.2022
Crew Member
Tim Hortons
10.2021 - 01.2022
Computer Faculty Member
Creative-i Technologies
01.2019 - 02.2020
Graduate Diploma - Applied Network Infrastructure And System
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Education -
Panjab University
Bachelor of Science -
Panjab University
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