Babita Shrestha
Vancouver, Surrey,BC
Summary
A qualified and enthusiastic person with over four years of experience in company operations management, and in-depth knowledge of management and administrative functions. Remarkable ability to multitask and resolve business issues. Efficient in managing good relationships with clients, managers, and staff members. Extrovert with good communication skills, and an organized leader with a problem-solving attitude.
Overview
11
11
years of professional experience
Work History
HR Manager
Elite Technologies Pvt.Ltd
Kathmandu, Bagmati
03.2023 - 04.2025
- Developed and implemented HR policies aligned with organizational goals.
- Managed recruitment processes, including job postings and candidate screening.
- Coordinated employee training sessions to enhance workforce skills and knowledge.
- Addressed employee relations issues while maintaining a positive work environment.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Monitored attendance records and leave requests for accuracy and completeness.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Scheduled meetings with employees to address concerns and grievances.
Operations Manager
Appsolute Innovation Pvt.Ltd
Kathmandu, Bagmati
02.2021 - 01.2023
- Supervised team members to enhance performance and teamwork.
- Developed operational processes to streamline workflow and reduce delays.
- Trained new staff on operational procedures and best practices.
- Collaborated with cross-functional teams to align operational objectives with business goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Created detailed reports on the performance of individual departments within operations.
- Oversaw financial management, budget management, accounting and payroll activities.
Operations Supervisor
Blue Ocean Recruitment Pvt.Ltd
Kathmandu, Bagmati
02.2018 - 04.2020
- Supervised daily operations to ensure efficient workflow and adherence to policies.
- Facilitated communication between departments to improve collaboration on projects.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
Computer Operator
Multiplex Info System
Biratnagar, Koshi
01.2014 - 03.2016
- Operated computer systems to monitor daily operations and maintain productivity.
- Managed data entry tasks to ensure accuracy and consistency in records.
- Updated operational documentation to reflect current processes and protocols.
- Input data from multiple sources and output data to various forms of physical media.
Education
Bachelor In Computer Information System - Information Technology
Apex College
Mid-Baneshwor, Kathmandu, Nepal10-2022
High School Diploma -
RK Junior College
Machilipatnam, South India03-2013
Secondary School Level -
Eden National Secondary Boarding School
Biratnagar, Nepal04-2011
Skills
- HR policies and procedures
- Recruitment management
- Performance management
- Employee relations
- Team building
- Conflict resolution
- Customer service
- Time management
- Communication skills
- Interpersonal communication
- Client relationships
- Employee motivation
Languages
Nepali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Custom
- I have good knowledge in using Microsoft Word, Microsoft Excel, PowerPoint, etc
Timeline
HR Manager
Elite Technologies Pvt.Ltd
03.2023 - 04.2025
Operations Manager
Appsolute Innovation Pvt.Ltd
02.2021 - 01.2023
Operations Supervisor
Blue Ocean Recruitment Pvt.Ltd
02.2018 - 04.2020
Computer Operator
Multiplex Info System
01.2014 - 03.2016
Bachelor In Computer Information System - Information Technology
Apex College
High School Diploma -
RK Junior College
Secondary School Level -
Eden National Secondary Boarding School
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