Babatunde Joseph Oyeleye
Winnipeg,MB
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Call Taker
Gardewine North
03.2023 - 06.2024
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
- Monitored multiple computer screens simultaneously.
- Typed incoming information promptly, maintaining [Number]% accuracy rate.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Appointment Coordinator
Gardewine North
06.2023 - Current
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Collaborated with team members to improve overall productivity and communication within the office.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
- Assisted with training new staff members on proper appointment coordination procedures and best practices.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Volunteer / Event Security Guard
Winnipeg Football Club
05.2023 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
- Assisted in evacuations during emergency situations, ensuring the safety of all attendees and staff members.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Lead Mover
Ti-Yende Movers
06.2024 - Current
- Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Mentored junior movers, providing guidance on best practices and industry standards.
- Optimized scheduling processes, increasing team availability for additional projects.
- Developed comprehensive move plans tailored to individual client needs and requirements.
- Enhanced safety standards, reducing workplace accidents through the implementation of training programs.
- Reduced damage claims through careful handling of fragile items and proper use of equipment.
Cash In Transit Personnel
Sandy Mgt. Consultancy / First Bank of Nigeria Ltd
09.2009 - 12.2022
- Reduced risk during deliveries by consistently following company protocols and safety procedures.
- Demonstrated attention to detail when counting currency, minimizing discrepancies between delivered amounts and client records.
- Provided a strong visible deterrent against potential thefts by maintaining an alert and professional demeanor while on duty.
- Ensured the safe transportation of high-value goods by utilizing advanced driving techniques in various road conditions.
- Maintained accurate records of all transactions, ensuring proper documentation for further review.
- Consistently met deadlines for pick-ups and drop-offs, showcasing excellent time management skills throughout daily operations.
- Optimized inventory control by maintaining adequate supplies for ATM servicing requirements.
- Supported a safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
- Effectively coordinated with vendors on equipment repairs, ensuring machines were returned to full functionality as soon as possible.
- Contributed to the overall success of the organization by meeting or exceeding key performance indicators for ATM custodianship duties.
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
Education
Post-Baccaleurate Diploma - Logistics And Supply Chain Management
Robertson College
Winnipeg, MB03.2023
Bachelor of Science - Accounting
Lagos State University
Lagos, NG.05.2017
Skills
- Essential skills include event evacuation, body language analysis, crowd and access control, and maintaining physical fitness Key abilities involve conducting bag searches, reliability, punctuality, empathy, clear communication, team collaboration, problem-solving, multitasking, and critical thinking is invaluable Active listening, decision-making, knowledge of hand tools, interpersonal skills, self-motivation, and heavy lifting proficiency
Accomplishments
- Supervised team of 10 staff members.
Languages
English
Full Professional
Yoruba
Native or Bilingual
Certification
- CPR/AED Certification
- Manitoba Driver's License
- Project Management Professional (PMP)
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Dancing
- Offering time and support to shelters for the homeless, women, and animals
- I like working with my hands and fixing things
- Gym Workouts
- Volunteering
- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
- DIY and Home Improvement
Timeline
Lead Mover
Ti-Yende Movers
06.2024 - Current
Appointment Coordinator
Gardewine North
06.2023 - Current
Volunteer / Event Security Guard
Winnipeg Football Club
05.2023 - Current
Call Taker
Gardewine North
03.2023 - 06.2024
Cash In Transit Personnel
Sandy Mgt. Consultancy / First Bank of Nigeria Ltd
09.2009 - 12.2022
Post-Baccaleurate Diploma - Logistics And Supply Chain Management
Robertson College
Bachelor of Science - Accounting
Lagos State University
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