Company Overview: A benefits administration company that provides group retirement, wellness & group benefits to over 1.6M Canadian Households
Lead the automation of the annual tax information extraction process for 32 health benefit plans, eliminating the need for developers to manually run SQL queries for 100,000+ members, saving approximately 1,448 hours of developer time annually for business-critical tasks.
Integrated the benefit administration system with RBC, TD, and Scotiabank to enable EFT payments of ~$150M in annual vacation pay to ~50,000 members, mapping 30+ data fields to meet each bank’s specifications. This initiative reduced payment delivery time from 2–9 days to 1 business day and resulted in over $750,000 in savings on bank and mailing costs.
Redesign and architect a modern provider portal integrating it with an upgraded benefits system using Power Pages and Figma, leading to improved system performance, seamless external app integration, and increased end-user engagement and member satisfaction.
Lead the successful migration of a benefit plan (~15,000 members, $1M in contributions, $50K in supplemental payments) from a legacy system to a modern crown jewel application by gathering and validating business rules through process flow diagrams, context diagrams, and detailed requirement documents, enabling standardized operations and improved system integration.
Facilitated a cross-functional design sprint to deliver a Member Portal MVP in an agile environment, rapidly iterating on user needs to enable self-service capabilities and reduce operational load on customer support.
Partnered with benefit administrators and the new provider (Canada Life) to analyze enrollment and eligibility requirements, ensuring the successful generation of compliant eligibility files and a smooth transition for claims administration.
Enhanced the Employer Portal to replace a tedious manual submission process with a user-friendly digital experience, enabling over 5,000 employers to submit contributions directly reducing friction, improving accuracy, and significantly easing the workload for both employers and benefit administrators.
Conduct requirement gathering, process modeling, and context diagramming, and wrote clear user stories for developer handoff.
Created and update data dictionary with name and definition columns on confluence to help in understanding complex terms.
Use diagram modeling and techniques like context diagram, process flow and mind map to capture requirements.
Develop, confirm and refine acceptance criteria during refinement sessions in collaboration with the scrum master, product owner and developers.
Developed and use interface analysis to understand and identify relationship between systems.
Data migration of health plans from the legacy system (AS400) to Microsoft Dynamics 365 to better improve benefit administration.
Performance enhancement of the employer portal to increase the capability of the system to accommodate user needs.
Work within the confines of agile while using the practise of waterfall in documenting and understanding requirement dependencies.
A benefits administration company that provides group retirement, wellness & group benefits to over 1.6M Canadian Households
Intermediate Business Analyst
Insurance Corporation of British Columbia (ICBC)
03.2023 - 06.2023
Company Overview: A provincial Crown corporation in British Columbia (BC) providing auto insurance services to residents of BC.
Facilitated discovery workshop that involved 22 claim centers (offices) and ~88 participants.
Modelled current state process workflows using Lucid chart and confluence to identify process bottlenecks.
Recommended training for all process users on agreed-upon best practices to complete required tasks.
A provincial Crown corporation in British Columbia (BC) providing auto insurance services to residents of BC.
Digital Business Analyst
Manulife Insurance
07.2021 - 02.2023
Company Overview: I worked in an agile team to deliver process automation solutions to businesses within Group Retirement Solution (GRS) segment.
Implemented a solution using power apps to automate a process that reduced completion time, saving over 1000 hours per annum at 29 mins saved per letter.
Developed an analytics process flow to extract data from Jira and SQL Server into Power BI using a Power BI connector and a connection string to reveal insight about service request types and value delivered by the team to different stakeholders.
Replaced a ticketing system that was too difficult to maintain with another; 2000+ process users used the new system, which was more user-friendly and decreased downtime by >90%.
I worked in an agile team to deliver process automation solutions to businesses within Group Retirement Solution (GRS) segment.
Client Account Manager
Manulife Insurance
05.2020 - 06.2021
Provided retirement information services through the phone to over 1000 customers while meeting while using salesforce to log customer request and escalate customer requests where necessary.
Business Analyst
Alpha Mead Group
07.2015 - 07.2019
Developed and presented a business case on the need to implement an Applicant Tracking System (ATS) for the recruiting function to key stakeholders.
Implemented a solution that increased job application rate by over 1000% while increasing engagement amongst hiring managers.
Changed and formalized the Standard Operating Procedure (SOP) of 7 departments.
Trained end users on product usage to track and extract reports while developing documentation on same for future use by process users.
Education
Certified Business Analyst Professional (CBAP) -
International institute of Business Analysis
01.2021
Bachelor of Science - Economics
Lagos State University
05-2008
Skills
Requirements gathering and analysis
Workshop facilitation
Stakeholder engagement
Agile ceremonies
Business case development
Data analysis with SQL
Python programming
Data visualization with Power BI
Statistical analysis
Agile methodologies
Product design and management
Data storytelling techniques
Change management strategies
SQL querying
Data mapping
Process automation
User story creation
Data analysis
User experience design
System integration
Cross-functional collaboration
Training facilitation
Change management
Software development lifecycle
Agile methodology
Process development
Data warehousing
Business intelligence tools
Selected Projects
Outbound Email Efficiencies, Automated outgoing email process through Power Apps to reduce time spent in composing and sending out emails while reducing error rate.
Data Analysis Project, Developed a problem statement and an issue tree for a fictional movie studio to determine variables that influenced revenue from 45,000+ produced movies and recommended actors and movie genres the movie studio should consider in order to make revenue, while indicating limitations and biases within the dataset.
Professional Development
Pitch a Product Vision, I am tasked with researching the potential costs, features, and benefits of a mobile application that will communicate with healthcare patients to help them improve on healthy habits.