BABATUNDE OYEYEMI
Winnipeg,MB
Summary
I am a diligent, empathetic, and supportive individual who firmly believes in the equality and sanctity of every person. With exceptional interpersonal and communication skills, I am committed to fostering the growth and development of individuals I work with by providing comprehensive emotional, psychological, physical, and intellectual support. As a team player, I strive to maintain a professional demeanor and consistently deliver results, and my strong work ethic and dedication will enable me to meet or exceed any expectations placed upon me.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
BODEL AUTO DIRECT
01.2024 - 03.2024
- Involved in daily transactions with customers interested in purchasing vehicles
- Attending to and responding to customer complaints and resolving them
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Support Worker
Gateway Residential Adult Home
08.2020 - 07.2023
- Assist individuals by teaching necessary life skills and encouraging them to participate independently as much as possible
- Engage clients in various experiences through daily activities
- Assist with clinical appointments, family services, and transportation
- Provide personal care to clients as required, such as bathing, dressing, and personal hygiene
- Ensure all case records and files are maintained correctly and confidentially
- Prepare and provide meals and supervise feeding
- Liaise with a resident manager about client concerns, progress, and outcomes
- Ensure homes offer a comfortable and pleasant environment for all individuals
- Document any crisis incidents accurately by completing Incident Report(s).
Youth and Children Support Worker
Gateway child and youth center
05.2017 - 07.2020
- Maintain notes on children and assist in developing service plans focused on achieving goals
- Supervise recreational activities for children and organize workshops related to education, employment, and self-development
- Assist in crisis intervention by redirecting negative behaviors and fostering civic engagement with community members
- Serve as an advocate for children in the community and government agencies
- Ensure that case records and files are properly maintained and comply with confidentiality policies
- Develop and implement activities that meet children's physical, emotional, recreational, educational, and medical needs
- Promote diversity by exposing children to multicultural experiences such as special events, skill-building events, and training opportunities while respecting their beliefs and preferences
- Assist children in adjusting to the placement and teach social and life skills through interaction and modeling
- Ensure proper documentation, such as incident reports, for children during crises and connect with other agencies to stabilize youth
- Implement children's development plans and goals and provide ongoing support to help them progress
- Ensure that all case records and files are properly maintained and in line with confidentiality policies.
Education
Bachelor’s in social work - Social Work
University of Manitoba
Winnipeg, MB07.2027
Associate of Science - Journalism And Mass Communication
Federal Polytechnic Offa
Kwara State, Nigeria12.2021
Grade 12 Certificate -
West African School Certificate
Lagos, Nigeria06.2014
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Microsoft Office Suite proficiency
Available Checks License
- Current Satisfactory Criminal record check
- Current Satisfactory Adult Abuse Registry check
- Current Satisfactory Child Abuse Registry check
- Emergency First Aid and CPR / AED Level C, Winnipeg, Manitoba
- CPI Verbal Intervention
- Extensive years of professional experience in the Education Setting
- Proven skills in teaching, facilitation, and handling various age groups
- Working with LEVEL 4 Youths
- Working with emotional and behavioral challenged
References
- Gbemisola Ayelabola, Supervisor, Felix child&youth-place, +234 7045098776, Ayelabolagbemisola@gmail.com
- Tosin Olurankinse, Lead Hands, Gateway residential/home, +2348143354183, oluwatomllolaolurankinse@gmail.com
Languages
English
Native or Bilingual
yoruba
Native or Bilingual
French
Elementary
Timeline
Customer Service Agent
BODEL AUTO DIRECT
01.2024 - 03.2024
Support Worker
Gateway Residential Adult Home
08.2020 - 07.2023
Youth and Children Support Worker
Gateway child and youth center
05.2017 - 07.2020
Bachelor’s in social work - Social Work
University of Manitoba
Associate of Science - Journalism And Mass Communication
Federal Polytechnic Offa
Grade 12 Certificate -
West African School Certificate
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