Babanpreet Kaur Bajwa
Windsor,Ontario
Summary
Experienced Customer Service Representative with 4 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Lead
GEXEL Telecom
10.2023 - Current
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained meticulous records of customer interactions and transactions, ensuring accuracy and completeness for reference and analysis.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained and managed customer files and databases.
- Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
Customer Account and Technical Specialist
Shaw Communications Inc
09.2021 - 10.2022
- Collaborated with internal teams such as sales, logistics, and finance to resolve customer issues and prevent recurrence.
- Provided training and support to customers on product features, usage, and troubleshooting, enhancing customer knowledge and satisfaction.
- Maintained accurate and up-to-date customer records in the company's Customer Relationship Management (CRM) system, ensuring data integrity and accessibility.
- Met or exceeded key performance metrics related to customer satisfaction, retention, and revenue growth.
- Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
- Managed a portfolio of key customer accounts, serving as the primary point of contact for all customer inquiries, requests, and concerns.
Manager
Union Burger
04.2019 - 10.2021
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Administrative Assistant
Delight Immigration Services
01.2018 - 02.2019
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Developed strategies to streamline and improve office procedures.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Arts - Business Management And Administration
Lambton College of Applied Arts And Technology
Mississauga08.2018
Bachelor of Science - Computer And Information Systems
Guru Nanak Dev Engineering College
Punjab 08.2016
Skills
- Administrative and Office Support
- CRM
- Microsoft Outlook
- Technical Support
- Microsoft Office ( Excel, Powerpoint)
- JAVA, HTML
- Training development aptitude
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative Lead
GEXEL Telecom
10.2023 - Current
Customer Account and Technical Specialist
Shaw Communications Inc
09.2021 - 10.2022
Manager
Union Burger
04.2019 - 10.2021
Office Administrative Assistant
Delight Immigration Services
01.2018 - 02.2019
Associate of Arts - Business Management And Administration
Lambton College of Applied Arts And Technology
Bachelor of Science - Computer And Information Systems
Guru Nanak Dev Engineering College