Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Babalpreet Singh

Barrie,ON

Summary

Results-oriented QSR operations leader with over 4 years of experience managing multi-brand, high-volume food service locations. Proven record of driving team performance, increasing operational efficiency, and delivering measurable business results. Expert in staff training, inventory control, labor cost reduction, and customer satisfaction strategies. Seeking a General Manager role to apply a data-driven leadership approach to maximize profitability and guest experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle
Vaughan, Ontario
04.2025 - Current
  • Led a team of 22+ across day and night shifts, increasing weekly sales by 14% through upselling programs and crew engagement.
  • Implemented a daily inventory control system that reduced waste by 17% within the first quarter.
  • Managed onboarding of 6 new employees with tailored training paths, reducing early turnover by 30%.
  • Partnered with district leadership to maintain 98% brand compliance during operational audits.
  • Elevated guest satisfaction ratings by 11% using feedback-based retraining and shift huddles.

Assistant Store Manager

Tim Hortons
Port Perry, Ontario
04.2024 - 03.2025
  • Oversaw operational efficiency in a mid-volume store, reducing labor cost by 8% through shift optimization.
  • Spearheaded a weekly team recognition program that improved staff morale and reduced absenteeism by 20%.
  • Increased average order value by $1.75 by introducing team-led suggestive selling strategies.
  • Collaborated with district management on quarterly sales forecasting and labor budgeting.
  • Supported roll-out of new menu items and coordinated team training for smooth implementation.

Service Manager

Chipotle
Markham, Ontario
02.2023 - 04.2024
  • Directed shift operations for a fast-paced, urban location handling over 1,200 daily orders.
  • Reduced guest wait times by 22% by introducing a prep station zone system.
  • Mentored four crew members into leadership roles through targeted development plans.
  • Facilitated safety audits, maintaining a 100% compliance rate across all food-handling procedures.
  • Supported GM with weekly inventory checks and variance investigations, contributing to a 10% shrink reduction.

Supervisor

Tim Hortons( The Stafford group)
Bolton, Ontario
11.2021 - 02.2023
  • Supervised front-line teams across multiple shifts, improving shift turnover speed by 15%.
  • Developed and led daily team briefings, enhancing communication and task clarity.
  • Co-managed scheduling for a team of 18, ensuring optimal shift coverage, with minimal overtime.
  • Resolved guest complaints with a 90% first-contact resolution rate.
  • Championed in-store cleanliness improvements that led to a 96% health inspection score.

Education

Post-Graduate Certificate - Business Management

Canadore College
Mississauga, ON
04-2022

Project Management - Management

Conestoga College
Kitchener, ON
04-2020

Bachelor of Science - Science

Panjab University
Chandigarh
04-2016

Skills

  • Team Leadership
  • Multi-Unit Operations
  • Staff Training & Development
  • Food Safety Compliance
  • Inventory & Waste Management
  • Customer Experience Strategy
  • P&L Oversight
  • Labor Cost Optimization
  • Quality assurance
  • Performance Metrics
  • Drive-Thru Efficiency
  • Sales Growth Execution
  • Conflict Resolution
  • Community Engagement

Certification

  • Food Safety Certified
  • Smart Serve
  • CPR Certified

Timeline

Service Manager

Chipotle
04.2025 - Current

Assistant Store Manager

Tim Hortons
04.2024 - 03.2025

Service Manager

Chipotle
02.2023 - 04.2024

Supervisor

Tim Hortons( The Stafford group)
11.2021 - 02.2023

Post-Graduate Certificate - Business Management

Canadore College

Project Management - Management

Conestoga College

Bachelor of Science - Science

Panjab University

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Babalpreet Singh