Babak Deghat
Richmond Hill,ON
Summary
Highly astute professional with detailed understanding of cultivating long-term policies and procedures to drive change. Adept handling of relationships with company clients. True analyzer of data trends and knowledgeable in social media and online marketing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support
Wynshop (reference available)
Toronto, Ontario
03.2022 - 05.2024
- Providing support to client’s identified difficulties and providing response to them by communicating with them through various channels, including internal portals, telephone, email, or other media to identify and address experienced issues
- Solicit sufficient information from customers and users to make an accurate initial diagnosis of the problems
- Make initial classification of user requests, guide users through operation instructions where applicable, advising them of their recourses and training them on how to respond to identified issues
- Empowering other technical support agents by collecting, organizing, documenting, and maintaining FAQs, solution logs, user guides, technical manuals, and Knowledge base articles based on resolutions to previous problems and consulting them to research and implement solutions
- Working with other teams to enhance the software products and help improve the overall user experience by contributing to the redesign of said applications
- Escalate complex problems or requests to the appropriate person or team, providing them with diagnostic data and other relevant information and support
- Solve basic and common user problems in real-time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser-related issues
- Reproduce bugs in the local environment to assist QA in testing new builds
- Own and be accountable for issues until resolution, including setting appropriate customer expectations, monitoring progress on referred problems, keeping customers apprised of progress, and collaborating with other teams as needed
- Resolve incidents promptly as per established Service-Learning Agreements
- Train and shadow new support agents to make them prepared for the job.
Sales Associate
Walmart
Richmond Hill, ON
09.2021 - 03.2022
- Handle customer service and inquires in the Electronics Department
- Assist customers with technical specifications of products and offer recommendations based on their digital needs
- Communicate with other associates to ensure floor coverage is maintained at all times
- Contribute to a safe, clean and hazard-free work environment through adherence to policies and procedures.
Web Developer, Front-End Designer
Arani Co.
Shiraz, Iran
06.2017 - 07.2018
- Performed front-end web design for responsive, cross-browser web pages
- Handled, debugging, customizing, and developing existing web pages for both online and offline applications
- Collaborated with back-end programmers effectively to build web pages with minimal technical issues
- Uploaded websites and their respective databases into customer servers
- Maintained routine check-ups and tasks on company’s PCs
- Educated and trained customers on how to use products such as the sales management software
- Provided training to new employees.
Web-Designer
Freelance
Shiraz, Iran
09.2015 - 06.2017
- Perform freelance web-design for a variety of small businesses and various clients within tourism and hospitality industry.
IT Support Specialist
Independent Consultant
Shiraz, Iran
07.2013 - 09.2015
- Designed, implemented, administered, and configured passive and/or workgroup-based networks for various organizations
- Performed installation, configuration, and troubleshooting of Microsoft based operating systems (Windows)
- Assembled and repaired, while performing troubleshooting, deployment, and liquidation of PC cases and laptops.
Education
Associate of Science - Computer Technician - Network
Centennial College
Toronto, ON04.2021
Bachelor of Science - IT Engineering
Islamic Azad University - Science And Research of Fars Branch
Fars Province, Iran07.2013
Skills
- SASS (SCSS pre-processor)
- SEO
- HTML/CSS
- JavaScript
- SQL
- PHP familiarity
- Git
- A/B testing
- Software engineering (ERD, DFD, SWOT, SCRUM, Agile)
- QA validation
- Mongo Express
- CI/CD
- Google cloud(GCP) experiences
- VMware Workstation
- Jira
- Salesforce
- Confluence
- SaaS
- Handlebarsjs
- Splunk
- EventStore
- Swagger RESTful API
- Grafana
- Data Dog
- Generative AI
- Technical Support
Certification
- Career Essentials in Generative AI by Microsoft and LinkedIn
- Google AI Essentials
Websites
Timeline
Technical Support
Wynshop (reference available)
03.2022 - 05.2024
Sales Associate
Walmart
09.2021 - 03.2022
Web Developer, Front-End Designer
Arani Co.
06.2017 - 07.2018
Web-Designer
Freelance
09.2015 - 06.2017
IT Support Specialist
Independent Consultant
07.2013 - 09.2015
Associate of Science - Computer Technician - Network
Centennial College
Bachelor of Science - IT Engineering
Islamic Azad University - Science And Research of Fars Branch
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