Babajide Fasoro
Calgary,AB
Summary
Dedicated and results-oriented professional with a proven track record in customer success and administrative operations. Adept at building strong client relationships through effective communication and problem-solving skills. Skilled in managing administrative tasks with precision, ensuring seamless business operations. Possesses a keen understanding of customer needs and a commitment to delivering exceptional service. Proactive and detail-oriented, excelling in multitasking within fast-paced environments. Known for collaborating cross-functionally to streamline processes and enhance overall customer satisfaction. Seeking to leverage a diverse skill set to drive success as a Customer Success Associate and Administrative Officer.
Overview
6
6
years of professional experience
Work History
Client Engagement Specialist
Payward Inc
San Francisco, CA
05.2024 - Current
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Collaborated with internal departments to develop comprehensive solutions for complex client needs.
- Resolved product or service problems by clarifying customer's complaint and determining root causes.
- Provided exceptional customer service to existing accounts, ensuring client satisfaction and order renewal.
- Streamlined communication processes to improve information flow between internal teams and clients.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Real Canadian Superstore
Calgary, AB
01.2024 - 04.2024
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Provided gift wrapping services for purchased items upon request from customers.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
- Scanned items when pulling from shelves to update system stock information.
- Suggested comparable products to replace out-of-stock items.
Customer Service Representative
2 Burley Men Moving
Calgary, AB, AB
07.2023 - 01.2024
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Success Associate
NOMBA FINANCIAL SERVICES
09.2022 - 02.2023
- Monitored customer health indicators consistently intervening when necessary to mitigate risk of churn and maintain high retention rates.
- Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty.
- Participated in internal meetings to provide valuable feedback from clients that informed product development decisions and improvements.
- Provided expert advice to customers regarding product features, usage, and best practices, enhancing their overall experience with the company.
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzing KYC to help reduce risk exposure by verifying the identities of new customer.
- Navigate public databases and internal systems to identify & verify due diligence information
- Identify missing CDD documentation and remediate as appropriate
Administrative Officer
NDUSTAN ENERGY
07.2018 - 08.2022
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Bachelor of Arts - English Language And Literature
EKITI STATE UNIVERSITY (EKSU)
03.2015
Skills
- Microsoft Office package: Microsoft Word, Excel, PowerPoint
- Decision Making
- Team player
- Detail oriented
- Multitasking Abilities
- Training and Development
- Product Knowledge
- Effective Communication
- Problem Solving
- Task Prioritization
- Interpersonal Skill
- Zoho CRM Expert
- Zendesk CRM expert
Timeline
Client Engagement Specialist
Payward Inc
05.2024 - Current
Customer Service Representative
Real Canadian Superstore
01.2024 - 04.2024
Customer Service Representative
2 Burley Men Moving
07.2023 - 01.2024
Customer Success Associate
NOMBA FINANCIAL SERVICES
09.2022 - 02.2023
Administrative Officer
NDUSTAN ENERGY
07.2018 - 08.2022
Bachelor of Arts - English Language And Literature
EKITI STATE UNIVERSITY (EKSU)