Babagbemi Oluwakemi Yewande
Lagos,Nigeria
Summary
Communications Strategist with a proven track record in public speaking and presentation development. Experienced Call Center Representative skilled in delivering exceptional customer support in high-volume environments. Direct Care Worker with expertise in assisting with daily living activities and ensuring client safety through attentive care. Strong computer skills and telephone etiquette enhance overall service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Care Assistant
Ayodeji Ojo-Daniels
02.2022 - Current
- Delivered compassionate, non-medical in-home care for elderly clients while assisting with daily living activities.
- Managed medication schedules and provided transportation to medical appointments.
- Collaborated with healthcare professionals to monitor and report changes in clients' conditions.
- Ensured respect for client privacy and confidentiality in all care interactions.
- Prepared nutritious meals tailored to clients' dietary restrictions and preferences.
- Maintained clean and safe living environments through light housekeeping tasks.
- Provided companionship and emotional support to clients and families.
- Organized engaging activities to promote social interaction and enrich clients' lives.
Sales and Marketing Executive
Todah International Enterprises
08.2017 - 09.2021
- Developed and managed comprehensive communications strategies for key initiatives.
- Implemented internal and external communications plans to enhance stakeholder engagement.
- Served as intermediary between customers and company to address inquiries and feedback.
- Established communications calendar to streamline management of scheduled assignments.
Administrative Assistant, Office Services
Astraeus Business Solutions
01.2016 - 07.2017
- Managed main telephone switchboards, screening incoming calls professionally and calmly.
- Directed new and existing clients to appropriate brokers for optimal service.
- Scheduled appointments and meeting rooms for brokers and clients, ensuring efficient organization.
- Executed administrative tasks including filing, electronic faxing, and email correspondence.
- Coordinated incoming and outgoing mail while organizing office events effectively.
Sales Representative
Sharp Tower Investment
09.2012 - 11.2015
- Spearheaded management of client databases to ensure data integrity and accessibility.
- Drafted correspondence and scheduled client appointments efficiently.
- Engaged clients through telephone, email, letter, and face-to-face interactions.
- Handled client complaints and provided effective solutions.
- Maintained accurate records of discussions and correspondence with clients.
- Produced written materials for clients, utilizing various computer software tools.
- Participated in staff recruitment processes and conducted appraisals.
Education
BSc. (Edu) - Economics Education
University of Lagos
Akoka, Yaba, Lagos01.2012
Skills
- Account management and client retention
- Crisis and risk management
- Media marketing and brand recognition
- Market analysis
- New customer acquisition
- Advanced Microsoft Office skills
- Stakeholder relations
- Event and project management
Certification
Alison - Caregiver Support Services Training - Preventing the spread of Infection
Alison - Care Home Operations and Management
Alison - Becoming a Skilled Caregiver
Alison - Becoming a Care Assistant
Hobbies and Interests
- Cooking
- Traveling
- Reading
- Sewing
Referrals
Available on Request.
Languages
English
Professional
Yoruba
Native/ Bilingual
References
References available upon request.
Timeline
Home Care Assistant
Ayodeji Ojo-Daniels
02.2022 - Current
Sales and Marketing Executive
Todah International Enterprises
08.2017 - 09.2021
Administrative Assistant, Office Services
Astraeus Business Solutions
01.2016 - 07.2017
Sales Representative
Sharp Tower Investment
09.2012 - 11.2015
BSc. (Edu) - Economics Education
University of Lagos
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