Rosemary Charlton
Hamilton,ON
Summary
Hardworking, loyal, and passionate, with strong organizational skills, and eager to secure a remote entry-level data entry administrative position.
Knowledgeable Critical Care Diploma Registered Nurse, adept at providing immediate and individualized care. Proficient in Visual Practice but able to learn any EMR system quickly and efficiently.
A dedicated nursing professional, skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Efficient and precise with a commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization, and data organization for enhanced productivity.
Overview
22
22
years of professional experience
Work History
Owner, Therapeutic Massage Therapist
Cruiser’s Clinic
St Georges, Grenada
01.2018 - 09.2021
- Specialized in Therapeutic Massage Techniques for chronic pain management.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Created and monitored promotional approaches to increase sales and profit levels.
Office Manager
Thistlecreek Health Care
Oakville, ON
03.2011 - 08.2014
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained CRM database with customer updates and report generation.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained website creating regular and relevant content for blog. Monitored Facebook and Twitter accounts.
Medical Office Assistant
Glenashton Medical Centre
Oakville, ON
01.2006 - 01.2008
- Nursing duties included Phlebotomy, EKG, Auditory Testing, Allergy Testing, Gait Analysis, sterilizing equipment, preparing bloods for lab, and all general duties for a general practitioner.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Used Visual Practice to schedule appointments for doctor visits and procedures.
- Received, recorded, and filed medical payments by check, cash
- Restocked each medical room with an adequate supply of medications and supplies in preparation for patients.
- Prepared and administered vaccinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
ICU Nurse
St Annes Private Hospital
Pietermaritzburg, South Africa
04.1992 - 12.2004
- Worked in Neuro-Surgical and General Surgical ICU 2005 in South Africa prior to emigrating to Canada in 2005.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
- Assessed ventilators and other equipment for safety and functionality and requested repair or replacement of non-conforming machines.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Maintained a respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
- Followed HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery.
Education
Criminal Clearance - Vulnerable Sector - December -
Hamilton Police Department
12.2021
Basic Life Support - (HCP) -
Canadian Red Cross
Hamilton, ON12.2021
Medical Administrative Assistant
Penn Foster
10.2022
Online Diploma - Business Management
ICS
Toronto 08.2005
Diploma - Midwifery
Greys Hospital
1992
Diploma - General Nursing
Johannesburg General Hospital
1987
High School Diploma -
Pietermaritzburg Girls High School
Pietermaritzburg, KwaZulu Natal, South Africa 12.1982
Skills
- Excellent people skills,
- Phlebotomy, EKG, Vital Signs,
- HIPAA education
- Analytical and Critical Thinking
- Organization and Time Management
- Attention to Detail
- Interpersonal Communication
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Clerical Support
- Visual Practice Software Proficiency
Timeline
Owner, Therapeutic Massage Therapist
Cruiser’s Clinic
01.2018 - 09.2021
Office Manager
Thistlecreek Health Care
03.2011 - 08.2014
Medical Office Assistant
Glenashton Medical Centre
01.2006 - 01.2008
ICU Nurse
St Annes Private Hospital
04.1992 - 12.2004
Criminal Clearance - Vulnerable Sector - December -
Hamilton Police Department
Basic Life Support - (HCP) -
Canadian Red Cross
Medical Administrative Assistant
Penn Foster
Online Diploma - Business Management
ICS
Diploma - Midwifery
Greys Hospital
Diploma - General Nursing
Johannesburg General Hospital
High School Diploma -
Pietermaritzburg Girls High School
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