Bryan Alves
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pita Pit
01.2013 - Current
- Complete daily/weekly sales reports for owner and all end of day paperwork
- Train new staff on procedures ensuring they adhere to strict sanitation rules
- Balance cash at the end of the day
- Prepare store for next day to ensure smooth opening
- Responsible for keeping fridges and coolers well stocked and tidy
Customer Service
Bagel Factory
01.2023 - 01.2024
- Adhere to strict sanitation rules and training new staff on procedures
- Making sure all bagels and other products are available to customers hourly
- Taking customer’s orders, interacting with staff, making the order quickly and handling money
- Responsible for keeping fridges and coolers well stocked and tidy
Barista
Coffee Culture
01.2021 - 01.2022
- Took customer’s orders, interacted with staff, made the order quickly and handled money
- Responsible for keeping fridges, coolers well stocked
- Kept restaurant lobby fully cleaned and stocked
- Adhered to strict sanitation rules and balancing cash
Take-Out Associate
Swiss Chalet
01.2008 - 01.2013
- Taking customer’s orders, interacting with entire kitchen staff, making the order quickly and handling money on a regular basis
- Responsible for keeping fridges and coolers well stocked and tidy
- Adhered to strict sanitation rules
Education
General Business Diploma - Accounting, Human Resources Management
Lambton College
Sarnia, ONSkills
- Responsible and dependable
- Able to work alone or with others
- Problem-solving
- Time management
- Team leadership
- Money handling
- Customer service
- Decision-making
Certification
- Ontario Security Guard Licence
- Management Foundations Certificate, LinkedIn online
- Leading and Motivating People with Different Personalities Certificate, LinkedIn online
- First Aid/CPR Level C: Bluewater First Aid Training Centre, Sarnia, ON (2019)
- Non-violent Crisis Intervention: Lambton College 2019
- GPA (Gentle Persuasive Approach): Lambton College 2019
Timeline
Customer Service
Bagel Factory
01.2023 - 01.2024
Barista
Coffee Culture
01.2021 - 01.2022
Assistant Manager
Pita Pit
01.2013 - Current
Take-Out Associate
Swiss Chalet
01.2008 - 01.2013
General Business Diploma - Accounting, Human Resources Management
Lambton College
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