Shuyun Shen
Toronto,Canada
Summary
Dynamic bilingual professional with a proven track record at Best Office Inc., excelling in data analysis (SQL, Excel, R, Python) and strategic decision-making. Leveraged advanced Excel functions to boost customer satisfaction by 15%, showcasing exceptional problem-solving and team collaboration skills. Expert in transforming data into actionable insights for business growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Best Furniture of Canada Inc.
Toronto, Ontario
04.2024 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Customer Service Analyst
Best Office Inc.
Toronto
04.2023 - 04.2024
- Utilized advanced Excel functions and data analysis techniques to improve customer service operations and drive key business decisions
- Developed and maintained Excel-based dashboards to track customer satisfaction metrics, analyze trends, and identify areas for service improvement
- Collaborated with cross-functional teams to integrate Excel data with CRM systems, resulting in a 25% reduction in response times and a 15% increase in customer satisfaction scores
- Conducted root cause analysis using Excel pivot tables and charts to identify recurring customer issues, leading to the implementation of targeted solutions that reduced complaint resolution time by 30%
- Created automated Excel reports to streamline data collection and reporting processes, saving the team approximately 10 hours per week and improving data accuracy by 20%
Sale & Marketing Analyst
Gocery Inc.
Toronto
12.2022 - 03.2023
- Utilized analytical skills to maintain and efficiently manage data for over 10 large supermarkets, ensuring accuracy in product information and sales figures
- Prepared detailed and insightful weekly sales reports, leveraging data analysis to identify trends, patterns, and opportunities for business growth
- Collaborated with the Marketing Manager to execute successful marketing campaigns, employing data-driven insights to optimize targeting and measure campaign effectiveness
- Conducted comprehensive market research, leveraging data analysis techniques to examine company and competitor product lines and pricing, providing valuable recommendations for strategic decision-making
Education
Master's Degree - Financial Accountability
York University
06.2022
Bachelor's Degree - Mathematics and Statistics
University of Toronto
06.2020
Skills
- Bilingual – English and Mandarin
- Microsoft Office Suite
- Data Analysis Tools: SQL, Excel, R, Python
- Communication & Team collaboration
- Problem-Solving & Critical Thinking
- Multi-task management & Time management
Certification
- TD Securities - Investment Banking Job Simulation, Forage, TEq8PwZrs3jh33NA9
- JPMorgan Chase - Commercial Banking Job Simulation, Forage, EWgcCREWdwD6heuP4
Timeline
Administrative Assistant
Best Furniture of Canada Inc.
04.2024 - Current
Customer Service Analyst
Best Office Inc.
04.2023 - 04.2024
Sale & Marketing Analyst
Gocery Inc.
12.2022 - 03.2023
Master's Degree - Financial Accountability
York University
Bachelor's Degree - Mathematics and Statistics
University of Toronto
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