Ramtin Nazarihashjin
Coquitlam,BC
Summary
Proven leader in operations management, adept at fostering team development and enhancing customer satisfaction, as demonstrated at 18 Wheels Logistics. Skilled in strategic planning and inventory management, I excel in driving results through effective problem-solving and team leadership. Achieved notable improvements in staff performance and operational efficiency, ensuring alignment with organizational goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
18 Wheels Logistics
11.2022 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Moving Helper
Express Handy Movers
10.2021 - 11.2022
- Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
- Enhanced team productivity by effectively coordinating tasks and communicating with coworkers to complete moves in a timely manner.
- Demonstrated adaptability by quickly adjusting plans as needed based on changing circumstances or unforeseen challenges during moves.
- Ensured client satisfaction, promptly addressing concerns and resolving issues throughout the moving process.
- Assisted clients in assembling furniture upon arrival at new location, providing additional value-added services to enhance their experience.
- Developed customized moving strategies for each client based on their specific needs, ensuring a smooth transition between homes or offices.
Warehouse Picker
Persia Foods
03.2020 - 10.2021
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
Restaurant Waiter
Nayeb Restaurant
07.2018 - 12.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Waiter's Assistant
Saadat Restaurant
05.2016 - 06.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Diploma - Management And Leadership
BCIT
Burnaby, BCHigh School - High School Programs
Gleneagle Secondary School
Coquitlam, BC05.2022
Skills
- Team Development
- Customer Service
- Operations Management
- Maintenance Oversight
- Recruitment and hiring
- Staff Evaluation
- Problem-solving abilities
- Critical Thinking
Languages
English
Full Professional
Farsi
Native or Bilingual
Turkish
Professional Working
Arabic
Limited Working
Timeline
Supervisor of Operations
18 Wheels Logistics
11.2022 - Current
Moving Helper
Express Handy Movers
10.2021 - 11.2022
Warehouse Picker
Persia Foods
03.2020 - 10.2021
Restaurant Waiter
Nayeb Restaurant
07.2018 - 12.2020
Waiter's Assistant
Saadat Restaurant
05.2016 - 06.2018
Diploma - Management And Leadership
BCIT
High School - High School Programs
Gleneagle Secondary School
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