Curious and versatile individual with a passion for continuous learning, exploring new subjects, embracing outdoor adventures, and staying updated on the latest technology trends. Open-minded, adaptable, and able to connect with diverse individuals.
Hi, I’m
Sagrika Srivastava
Retail, Management & Banking
101 Princess Margaret Blvd Dartmouth,Canada
Overview
7
years of professional experience
5
years of post-secondary education
1
Certificate
3
Languages
Work History
Urban Kids, Mic Mac MallDartmouth
Manger Intern
04.2023 - Current
Job overview
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Worked with loss prevention in monitoring shopper behavior.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
Sai Medical Agency, India
Sales Manager
11.2021 - 01.2023
Job overview
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Bhagwati Travelz, India
Relationship Manager
01.2021 - 10.2021
Job overview
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Sagrika Srivastava 1
Axis Bank, India
Assistant Branch Manager
07.2016 - 12.2020
Job overview
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Oversaw branch operations and workflow for consistency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Skills
Proficient in analyzing financial statements, assessing risk, and making informed business decisions
Skilled at building and maintaining strong relationships with clients, providing exceptional customer service
Proven ability to lead and motivate teams to achieve targets, while fostering a positive work environment
Proficient in developing and implementing strategic sales and marketing initiatives to drive product growth
Familiarity with quality assurance processes, ensuring compliance with Good Manufacturing Practices (GMP) and Good Clinical Practices (GCP)
Expertise in developing and managing tourism products and services, including itinerary planning and tour operations
Dedicated to delivering exceptional customer experiences, focusing on customer satisfaction and loyalty
Understanding and appreciation of diverse cultures, enabling effective communication with international clientele
Proficient in Word, Excel, and PowerPoint for creating reports, analyzing data, and delivering presentations
Experience with banking software, accounting systems, or enterprise resource planning (ERP) platforms
Timeline
Manger Intern
Urban Kids, Mic Mac Mall
04.2023 - Current
Sales Manager
Sai Medical Agency
11.2021 - 01.2023
Relationship Manager
Bhagwati Travelz
01.2021 - 10.2021
Assistant Branch Manager
Sagrika Srivastava 1
Axis Bank
07.2016 - 12.2020
GNDU University
MBA from Finance
08.2014 - 05.2016
Guru Nanak Dev University
BBA from Commerce
08.2011 - 05.2014
Summary
To obtain a challenging role in the fast pacing competitive industry where I can utilize my strong analytical, communication, and customer service skills to provide exceptional financial services and contribute to the growth and success of the organization.
Education
GNDU UniversityAmritsar, India
MBA from Finance
08.2014 - 05.2016
Guru Nanak Dev UniversityAmritsar, India
BBA from Commerce
08.2011 - 05.2014
Certification
CERTIFICATIONS Certification in Standard First Aid and CPR Level A