Sonia Pozos
Torrance
Summary
Offers excellent customer service skills while following all company policies and procedures. Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Server
Bo Beau Rooftop & Bar
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender Shift Manager
Flights Sports Bar
02.2021 - 10.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Served high customer volumes during special events, nights, and weekends.
- Motivated staff to perform at peak efficiency and quality.
Office Coordinator
Vista Investments
02.2017 - 02.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Coordinated company events, fostering team building and boosting overall morale.
- Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Head Hostess
Rock & Brews
08.2016 - 12.2017
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Took initial drink orders and relayed information to wait or bar staff.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Shift Supervisor
Coffee Bean & Tea Leaf
02.2014 - 08.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Supervised food presentation and plating to enhance visual appeal.
Education
Santa Monica College
Santa Monica, CaEl Camino College
Torrance, CaAssociate Degree in Nursing - Nursing
American Career College
Anaheim12.2024
High School Diploma -
North High School
Torrance, Ca06.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Order Accuracy
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
Timeline
Server
Bo Beau Rooftop & Bar
10.2023 - Current
Bartender Shift Manager
Flights Sports Bar
02.2021 - 10.2023
Office Coordinator
Vista Investments
02.2017 - 02.2021
Head Hostess
Rock & Brews
08.2016 - 12.2017
Shift Supervisor
Coffee Bean & Tea Leaf
02.2014 - 08.2016
Santa Monica College
El Camino College
Associate Degree in Nursing - Nursing
American Career College
High School Diploma -
North High School
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