Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KIRPAN KAUR

Abbotsford

Summary

Customer-centric business administration professional with hands-on experience in retail, food service, and social media marketing. Known for strong organizational skills, excellent communication, and the ability to thrive in dynamic environments. Proven track record in enhancing customer satisfaction, boosting social media engagement, and maintaining high operational standards.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Dairy Queen
Abbotsford
06.2023 - Current
  • Provided outstanding customer service, achieving a 95% customer satisfaction score in feedback surveys
  • Processed cash transactions and managed POS systems accurately, reducing discrepancies by 15%
  • Trained and mentored new hires, contributing to a 20% increase in team productivity
  • Ensured compliance with health and safety regulations, maintaining a spotless record during inspections
  • Resolved customer issues promptly, enhancing customer retention and loyalty.

Social Media Marketing Manager

Capilano Outdoor Recreation Club
  • Present
  • Developed and implemented social media strategies, increasing follower count by 30% within six months
  • Created engaging content across platforms, achieving an average engagement rate of 5%
  • Analyzed social media metrics to inform content strategy, resulting in a 25% boost in post reach
  • Coordinated with the marketing team to align social media efforts with overall marketing goals
  • Stayed updated on industry trends to ensure the club's online presence remained competitive and relevant.

Student Union Ambassador

Capilano Student Union
Vancouver
09.2023
  • Served as a point of contact for students, providing information about union services and activities
  • Facilitated student engagement in programs, contributing to a 15% increase in participation rates
  • Event Setup Volunteer
  • Capilano University | Annual "Captivate Party"
  • Assisted in organizing the university's largest annual event, ensuring seamless event execution
  • Managed event logistics, including vendor coordination and attendee registration.

Volunteer

CIBC Cancer Run
  • Abbotsford
  • Supported event logistics and participant coordination, contributing to the overall success of the charity run
  • Engaged with participants and sponsors, fostering a positive and supportive environment.

Education

Bachelor of Business Administration -

Capilano University, School

Skills

  • Customer Service Excellence
  • Cash Handling and POS Systems
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Event Planning and Coordination
  • Social Media Management
  • Strong Communication and Interpersonal Skills
  • Time Management and Organizational Abilities
  • Data Analysis and Reporting
  • Digital Marketing Strategies

Accomplishments

  • Coursera: Foundations of Digital Marketing and E-Commerce - 2024
  • Coursera: Social Media Marketing – 2024
  • Creating positive conversations with challenging customers

Timeline

Student Union Ambassador

Capilano Student Union
09.2023

Customer Service Associate

Dairy Queen
06.2023 - Current

Social Media Marketing Manager

Capilano Outdoor Recreation Club

Volunteer

CIBC Cancer Run

Bachelor of Business Administration -

Capilano University, School

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