SHAHUL HAMED KHAN
Toronto,ON
Summary
Highly organized and proactive Operations Coordinator with a proven track record in order management, logistics coordination, and cross-functional collaboration. Adept at streamlining workflows, managing multiple priorities, and ensuring timely delivery of products. Passionate about improving operational efficiency and supporting business growth in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales & Marketing Manager
Bullion Mart
01.2024 - 01.2025
- Manage and update product listings, categories, prices, and inventory on WooCommerce.
- Monitor and resolve issues related to orders, payments, shipping, and customer accounts.
- Customize WooCommerce plugins and themes to enhance store functionality and user experience.
- Generate and analyze reports on sales performance, customer behavior, and product trends.
- Ensure smooth integration with third-party tools like payment gateways, CRMs, and email platforms.
- Conduct regular audits to ensure website security, speed, and responsiveness.
- Collaborate with developers and designers for new feature implementations and troubleshooting.
Barista/Cashier
Western University
01.2023 - 01.2024
- Prepare and serve handcrafted beverages and food items consistently to Starbucks quality standards.
- Deliver exceptional customer service by creating a welcoming and personalized experience for every guest.
- Maintain a clean and organized workspace, ensuring compliance with food safety and sanitation standards.
- Operate POS systems to process orders accurately and efficiently.
- Restock inventory and manage store supplies proactively during shifts.
- Work collaboratively with team members to support smooth store operations and high service levels.
- Uphold Starbucks’ brand values and culture by promoting respect, inclusion, and teamwork.
- Handle customer concerns and feedback with professionalism and empathy.
- Assist in opening and closing store procedures, including cash handling and cleaning tasks.
- Continuously learn about products and seasonal offerings to make personalized recommendations.
Finance Department Intern
Hewlett Packard Enterprise, HPE
03.2019 - 01.2023
- Assisted with account reviews and preparation for account reviews.
- Preparation of petty cash payment receipts for the company's miscellaneous expenses and for official records
- Participated in compliance recordkeeping and marketing activities.
- Worked with general ledger accounts and performed reconcilement of banking activities.
- Involved in spot Audit on Cash balance with full responsibility.
- Involved in detecting discrepancies in the suppliers invoices or receipts in parallel to company's invoices or receipts.
- Filing of Purchase orders, company invoices, supplier invoices and copy of settled cheques, respective to the dates
Supply Chain Operator
Amazon
01.2021 - 01.2023
- Coordinated shipping and receiving for 100+ orders weekly, optimizing routes and freight costs.
- Handled cross-departmental coordination between procurement, warehouse, and customer service.
- Resolved inventory discrepancies and shipment errors through root-cause analysis.
- Tracked KPIs related to order accuracy, delivery time, and customer satisfaction.
- Processed customer orders with 99.9% accuracy, ensuring all documentation was prepared for production and delivery timelines.
- Compliance & Documentation: Maintain up-to-date records of shipments, customs documentation, and compliance with Amazon’s operational and safety standards.
- Inventory Management: Monitor, track, and reconcile inventory levels across Amazon fulfillment centers to ensure product availability and prevent stockouts or overstocking.
- Order Fulfillment Coordination: Oversee the end-to-end order lifecycle by collaborating with internal teams (procurement, warehousing, logistics) to ensure timely processing and shipping.
- Data Analysis & Reporting: Analyze supply chain metrics (e.g., lead times, delivery accuracy, inventory turnover) and generate reports to support continuous improvement and informed decision-making.
- Vendor & Carrier Coordination: Communicate with suppliers and third-party logistics providers to ensure timely delivery of materials and resolve delivery or quality issues efficiently.
- Process Improvement: Identify bottlenecks and inefficiencies in the supply chain workflow; recommend and implement solutions aligned with Amazon’s Lean and Six Sigma practices.
Education
Bachelors - business management
Western University
01.2024
Supply Chain Management - undefined
Fanshawe College
12.2024
Skills
- Inventory control
- Logistics management
- Experience with SAP, Oracle, and Microsoft Dynamics
- Negotiation Skills
- Workflow Optimization
- Team Collaboration & Leadership
- Documentation & Compliance
- Social media management
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Certification
- Financial Analysis Udemy
- Financial Modelling Udemy
- Tableau 2022 A-Z: Hands-On Tableau Training for Data Science Udemy
Timeline
Sales & Marketing Manager
Bullion Mart
01.2024 - 01.2025
Barista/Cashier
Western University
01.2023 - 01.2024
Supply Chain Operator
Amazon
01.2021 - 01.2023
Finance Department Intern
Hewlett Packard Enterprise, HPE
03.2019 - 01.2023
Supply Chain Management - undefined
Fanshawe College
Bachelors - business management
Western University
Similar Profiles
STEPHEN SKEASTEPHEN SKEA
Operations Director / Projects Director at Alchemy Bullion & WealthstackOperations Director / Projects Director at Alchemy Bullion & Wealthstack
Alley RizviAlley Rizvi
CLIENT SERVICES EXECUTIVE (PURCHASING & INVENOTRY SPECIALIST) at PALLION GROUP (ABC BULLION AND PALLOYS)CLIENT SERVICES EXECUTIVE (PURCHASING & INVENOTRY SPECIALIST) at PALLION GROUP (ABC BULLION AND PALLOYS)
Savanah WardSavanah Ward
Teacher at Bullion Primary SchoolTeacher at Bullion Primary School
Kenrick BarnettKenrick Barnett
Digital Content Creator at Dutchpot ChroniclesDigital Content Creator at Dutchpot Chronicles
Tina MaiTina Mai
Digital Marketing Coordinator at SGreenGolf Inc.Digital Marketing Coordinator at SGreenGolf Inc.