Daniel Lacap
Santa Clarita
Summary
Dedicated and passionate professional with a proven track record of optimizing customer service, team leadership, and inventory management. Specialized in enhancing operational efficiency and driving customer satisfaction through effective team management and strategic planning. Strong communicator with a knack for problem-solving and the ability to thrive in fast-paced environments. Committed to fostering a positive workplace culture and delivering exceptional results.
Overview
8
8
years of professional experience
Work History
Production Lead
DrinkPak
06.2022 - Current
- Supervise and train team on packaging operations to ensure efficient production workflows and safety protocols
- Inspect and verify inventory to ensure adequate supplies are available to meet production demands
- Lead continuous improvement initiatives to enhance packaging efficiency and avoid production delays
- Prepare and maintain accurate records and reports on operations, timelines, and metrics
Floor Manager
Raaga Indian Fusion
06.2020 - 06.2022
- Oversaw daily operations of the floor staff, providing leadership and support to ensure high levels of performance and customer service
- Trained new employees and conducted ongoing training sessions to enhance team skills and knowledge of products and services
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Analyzed sales metrics and reports to identify trends, develop strategies, and meet or exceed sales goals
Shipping and Receiving Manager
Martin Label & Print
01.2020 - 06.2022
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Managed all aspects of shipping and receiving operations, ensuring timely and accurate processing of inbound and outbound shipments
- Maintained accurate inventory records, conducted regular audits, and implemented inventory control procedures to minimize discrepancies
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service
Customer Service Supervisor
Six Flags Magic Mountain
09.2016 - 02.2019
- Developed and implemented training programs to enhance team skills and knowledge in customer service protocols and product offerings
- Improved office operations by automating client correspondence, record tracking and data communications
- Supervised and mentored a team of customer service representatives, fostering a positive and productive work environment
- Resolved account issues to build rapport and relationships with clients
Education
Associate of Science - Psychology
College of The Canyons
Valencia, CA05-2019
High School Diploma -
Valencia High School
Valencia, CA07-2016
Skills
- Team Coordination
- Quality Assurance
- Workflow Management
- Operations Management
- Logistics
- Time Management
- Customer Service
Timeline
Production Lead
DrinkPak
06.2022 - Current
Floor Manager
Raaga Indian Fusion
06.2020 - 06.2022
Shipping and Receiving Manager
Martin Label & Print
01.2020 - 06.2022
Customer Service Supervisor
Six Flags Magic Mountain
09.2016 - 02.2019
Associate of Science - Psychology
College of The Canyons
High School Diploma -
Valencia High School
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