Divya Kuchana
Vancouver,BC
Summary
Dynamic professional with a proven track record at Staples, adept in digital printing and vendor relationship management. Excelled in enhancing customer experiences through effective communication and quality control standards. Demonstrated expertise in Microsoft Office 365 and Google Workspace, significantly improving time management and team success.
Overview
5
5
years of professional experience
Work History
Copy and Print Lead
Staples
01.2024 - Current
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Performed regular maintenance to keep equipment in optimal working condition.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Completed complex customer orders accurately and within quoted time limit.
- Moved and lifted up to 25 pounds to complete stocking and maintenance tasks
- .Maintain a high level of confidentiality while managing sensitive documents and packages.
- Provide front-desk support, including greeting visitors, managing office communications, and assisting with general administrative duties.
- Efficiently handle the sorting, routing, and delivery of incoming and outgoing mail and packages.
Office Associate
Riversol
01.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Completed clerical tasks such as filing, copying, and distributing mail.
Process Executive
Cognizant Technologies Solutions
09.2019 - 09.2021
- Effectively managed a high volume of customer support tickets, efficiently prioritizing and resolving cases to meet deadlines and maintain a responsive and customer-focused support environment.
- Demonstrated strong communication skills in responding to user inquiries and feedback via email, chat, providing clear and concise explanations to assist users in maximizing their experience with Google Maps and creating tickets, and escalating them to appropriate teams.
- Conducted product training sessions for fellow team members, empowering them with the necessary knowledge to enhance customer interactions and overall service quality.
Education
MBA -
University Canada West
Vancouver09-2023
Bachelor of Information Technology -
CVR College Of Engineering
Hyderabad Telangana06-2019
Skills
- Vendor relationship management
- Digital printing
- Quality control standards
- Microsoft Office 365, Outlook, and Google Workspace
Timeline
Copy and Print Lead
Staples
01.2024 - Current
Office Associate
Riversol
01.2023 - 12.2023
Process Executive
Cognizant Technologies Solutions
09.2019 - 09.2021
MBA -
University Canada West
Bachelor of Information Technology -
CVR College Of Engineering
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