Summary
Overview
Work History
Education
Skills
Playing all kind of indoor and outdoor sports
Accomplishments
Languages
Timeline
Generic

Himanshu Bhatt

Kitchener,ON

Summary

SUMMARY STATEMENT Dedicated and results-oriented banker with over 11 years of comprehensive experience in the financial services industry. Proficient in various banking functions, including customer relationship management, economic analysis, risk assessment, and loan processing. Known for delivering exceptional service and building solid relationships with clients to understand their financial needs and provide tailored solutions. Experienced in leading teams to achieve branch targets and implementing strategies to drive business growth. Adept at navigating regulatory requirements and ensuring compliance with industry standards. Goal-oriented manager with distinguished experience in Banking industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

13
13
years of professional experience

Work History

Grocery Associate

WALMART
09.2022 - Current
  • Greet customers in a friendly and welcoming manner and assist them in finding products
  • Stock and replenish shelves, ensuring products are neatly arranged and properly labelled.
  • Rotate merchandise to maintain freshness and minimize waste
  • Monitor inventory levels and assist with placing orders to replenish stock as needed.

Branch Sales Manager

KOTAK MAHINDRA BANK, Branch Banking
12.2019 - 05.2022
  • To create a challenging environment among subordinates and peers to achieve their monthly performance
  • To emphasize Training and Motivation sessions with subordinates to monitor and achieve their overall productivity
  • To maintain strong relationships with the customers by handling their queries
  • Interviewed, hired and developed a team of fifteen.

Deputy Manager

YES BANK
07.2018 - 11.2019
  • Successfully resolved over 150 inquiries per week and consistently met the benchmark
  • Kept records of customer interactions processed customer accounts and filed documents
  • To provide constructive and constant feedback on the improvement of products, services, and processes which may either reduce cycle time or costs or enhance customer satisfaction.

Sales Manager

HDFC BANK
04.2016 - 10.2017
  • Payment Business
  • Handling a Team of 15-20 Subordinates and managing them to achieve the team as well as individual targets
  • Weekly Reviews, Meetings, Training sessions with the team and channels for the smooth functioning of Business.

Sales and Service Officer

MASHREQ BANK
05.2015 - 12.2015
  • RBG
  • To ensure proper updating of various activity reports into the system on a daily basis and contribute towards acceptable audit rating for the branch
  • Daily use of multi-tasking operating tools and systems like Oracle Flex-cube, CRM, EDMS, and IRIS for client servicing
  • Proactively work towards satisfying the needs and solutions to the problems of different cultural nationalities.

Sales Manager

DEUTSCHE BANK
04.2014 - 04.2015
  • Personal Banking and Advantage Banking
  • To provide a value proposition for a Personal Banking Portfolio and generate as many prospects as possible
  • Assisted customers with opening new accounts and providing services to them
  • Successfully meet the objective and goal of the bank by formulating business plans and sales strategies

Acquisition Manager

INDUSIND BANK, Induslnd Bank
10.2011 - 04.2014
  • In the Credit Cards Division of the Bank
  • Responsible for client servicing with the best possible experience to bring on board
  • Sourcing different types of credit card products & Personal loans of Induslnd Bank both to individual and corporate employees
  • I was adjudged as an outstanding, employee and awarded Star of the Month certificates consecutively for 3 months.

Education

Global business management -

Conestoga College
Kitchener, Ontario
2024

PGDM - HR and Marketing

Delhi School of Professional Studies and Research, AICTE
New, Delhi
2011

Bachelor of Business Administration -

Guru Nanak Dev University
Delhi, ON
2009

Skills

    • SKILLS & ABILITIES
    • Communication skills:
    • Friendly and polite behavior
    • Punctuality
    • Teamwork and Collaboration
    • Customer Service
      • Customer service-focused
      • Customer Service-Oriented
      • Team contribution
      • Excellent Communication
      • Punctual and Reliable
      • Attention to Detail

Playing all kind of indoor and outdoor sports

I like to play cricket, football, and volleyball because it's a team game and it requires effective communication, team effort and commitment to achieve a desired target. In indoor games, I like to play table tennis, chess, and badminton as they require effectiveness, alertness, assertiveness etc. Most important to enjoy the game by giving more than 100 percent and winning.

Accomplishments

  • Achieved branch annual insurance target by completing the target month-on-month with accuracy and efficiency.
  • Documented and resolved customer queries timely, which led to customer satisfaction and improved branch operation level.
  • Supervised a team of twenty staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Professional Working
Hindi
Full Professional

Timeline

Grocery Associate

WALMART
09.2022 - Current

Branch Sales Manager

KOTAK MAHINDRA BANK, Branch Banking
12.2019 - 05.2022

Deputy Manager

YES BANK
07.2018 - 11.2019

Sales Manager

HDFC BANK
04.2016 - 10.2017

Sales and Service Officer

MASHREQ BANK
05.2015 - 12.2015

Sales Manager

DEUTSCHE BANK
04.2014 - 04.2015

Acquisition Manager

INDUSIND BANK, Induslnd Bank
10.2011 - 04.2014

Global business management -

Conestoga College

PGDM - HR and Marketing

Delhi School of Professional Studies and Research, AICTE

Bachelor of Business Administration -

Guru Nanak Dev University
Himanshu Bhatt