PRATIKSHA GAIKWAD
Markham
Summary
Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
1
1
year of professional experience
Work History
Assistant Branch Manager
USHA AGENCY
02.2023 - 08.2024
- Sales and Revenue:
- Develop and implement strategies to meet sales targets and increase profitability
- Monitor and analyze sales trends to improve performance
- Staff Management:
- Recruit, train, and manage store staff
- Assign tasks, set performance goals, and conduct regular evaluations
- Customer Service:
- Ensure a high level of customer satisfaction by resolving complaints and promoting quality service
- Develop loyalty programs or initiatives to retain customers
- Inventory and Operations:
- Maintain optimal stock levels, place orders, and oversee inventory management
- Ensure that the store is well-organized and complies with health and safety regulations
- Financial Management:
- Prepare budgets and financial reports
- Monitor expenses and control costs
- Marketing and Promotions:
- Coordinate with the marketing team to execute promotions and campaigns
- Analyze local market trends to align offerings with customer demand
- Compliance:
- Ensure adherence to company policies, local laws, and industry standards
Customer Service Representative
USHA AGENCY
05.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Management Studies - Finance
MUMBAI UNIVERSITY
07.2021
Skills
- Banking
- Operations management
- Business development
- Team development
- Account analysis
- Loan expertise
- Risk management
- Staff development
Timeline
Customer Service Representative
USHA AGENCY
05.2023 - 12.2023
Assistant Branch Manager
USHA AGENCY
02.2023 - 08.2024
Bachelor of Management Studies - Finance
MUMBAI UNIVERSITY
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