Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Server

Roxie Rösner

Toronto,ON

Summary

Energetic and guest-focused server with over five years of experience in fast-paced environments and a solid seven-year background in customer service. Skilled in upselling, multitasking, and creating memorable dining experiences. Passionate about delivering high-quality service and fostering positive guest interactions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Borrel
12.2023 - Current
  • Greet and seat guests while highlighting daily specials and upcoming events
  • Manage reservations, seating arrangements, and floor plans
  • Deliver an authentic dining experience by utilizing in-depth knowledge of Indonesian and Dutch cuisine menus
  • Memorize detailed menu items, ingredients, and allergy considerations

Server

Jack Astors
01.2022 - 02.2024
  • Served in dining room, patio, and cocktail settings while maintaining high sales and check averages
  • Recognized as a top-performing server who consistently surpassed sales targets
  • Maintained comprehensive knowledge of over 40 menu items and provided service for large private parties (100+ guests)
  • Led shifts, trained new servers, and successfully enrolled guests in the rewards program

Server & Supervisor

Liberty Bar & Grill
11.2018 - 12.2021
  • Provided exceptional service during brunch and dinner shifts
  • Promoted to shift supervisor in 2019 with responsibilities for scheduling, opening/closing procedures, and guest complaint resolution
  • Mentored team members in sales techniques, service standards, and menu knowledge
  • Assisted with food preparation and maintained hygiene standards

Cashier & Barista

Starbucks
07.2017 - 10.2018
  • Crafted beverages with attention to detail while operating the cash register efficiently
  • Managed both cash and card transactions accurately
  • Performed cleaning, stocking, and organizational tasks to ensure a welcoming environment
  • Built strong relationships with regular customers by memorizing their orders

Education

Bachelor of Arts -

02.2025

Skills

  • Customer Service
  • Communication
  • Sales
  • Upselling
  • Technical Proficiency
  • Cash Handling
  • Operational Efficiency
  • Memorization
  • Multitasking
  • Leadership
  • Industry Knowledge
  • Food and Beverage Pairings
  • Menu Memorization
  • Ingredient Memorization
  • Knowledge of Beers
  • Knowledge of Wines
  • Drink Preparation

Certification

Smart Serve Certified

Languages

English
Native or Bilingual

Timeline

Server

Borrel
12.2023 - Current

Server

Jack Astors
01.2022 - 02.2024

Server & Supervisor

Liberty Bar & Grill
11.2018 - 12.2021

Cashier & Barista

Starbucks
07.2017 - 10.2018

Bachelor of Arts -

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Roxie Rösner