Summary
Overview
Work History
Education
Skills
Awards
Timeline
SalesAssociate

Desire Iyamu

Toronto,ON

Summary

Highly motivated retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

5
5
years of professional experience

Work History

Sales Associate

UGG
Toronto, ON
11.2021 - Current
  • Proactively interacted with customers to recommend products that best suit their interests and needs, achieving more than 95% customer satisfaction rate
  • Collaborated with sales and management team to execute company goals
  • Possessed full awareness and understanding of all products and services in order to provide support and up to date information about products to customers

Senior Sales Associate

Aldo Accessories
Toronto, ON
10.2019 - 01.2022
  • Organized racks and shelves to maintain store visual appeal
  • Implemented effective sales process, leading to constantly achieving established sales goals and surpassing monthly sales target by 12%
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Performed strategic upselling and cross-selling of women's handbags and accessories based on customers' interests

Customer Service Representative

Marital Solutions Inc
Toronto, ON
02.2018 - 08.2019
  • Handled 90+ calls daily, with duties including assisting customers with lottery ticket purchasing, presenting relevant product information and met daily sales quota
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

After-School Program Leader

Chalkfarm Recreation Center
Toronto, ON
03.2015 - 03.2016
  • Managed behavioral issues and used positive behavior strategies for group of up to 30 kids.
  • Create age appropriate actives to increase social skills and learning abilities
  • Provided crisis intervention, social support and conflict resolution to maintain safety
  • Attended field trips with group of children ages 6-12

Education

Bachelor of Science - Justice Studies

University of Guelph-Humber
Toronto, ON
05.2023

High School Diploma -

Downsview Secondary School
Toronto, ON
06.2019

Skills

  • Exceptional Customer Service
  • Leadership
  • Resourceful
  • Effective verbal and written communication skills
  • Upselling
  • Problem-solving skills
  • Sales trends
  • Conflict Resolution
  • Work Ethic & Professionalism

Awards

  • CPR Certified 2019
  • Employee of the week 2018


Timeline

Sales Associate

UGG
11.2021 - Current

Senior Sales Associate

Aldo Accessories
10.2019 - 01.2022

Customer Service Representative

Marital Solutions Inc
02.2018 - 08.2019

After-School Program Leader

Chalkfarm Recreation Center
03.2015 - 03.2016

Bachelor of Science - Justice Studies

University of Guelph-Humber

High School Diploma -

Downsview Secondary School

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Desire Iyamu