Shelby Parahoo
Utopia,Ontario
Summary
Experienced Store Manager skilled in overseeing every facet of retail operations, from opening and closing procedures to banking, merchandising, and recruitment. Ensures the store runs efficiently, maintains high productivity, and consistently surpasses expectations. A sales expert with exceptional communication and relationship-building abilities. Serviced-focused dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
Work History
General Manager
Dreams Bridal
04.2019 - 09.2023
- Strengthened work flow productivity by hiring, managing and developing top talent
- Trained and mentored associates to teach daily tasks and procedures
- Monitored employee performance and identified performance gaps for corrective action
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash, and prepared and made bank deposits to facilitate opening and closing duties
- Processed daily paperwork, balanced register drawers, and produced staffing schedules
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Ensured customer confidence by actively listening to concerns and complaints and quickly and effectively resolving issues
- Enhanced customer satisfaction and store operations through relationship building and problem solving
- Coordinated social media and marketing strategies to promote brand awareness and increase sales
- Updated and maintained store signage and displays as well as built visually appealing displays and signs to encourage customers to purchase specific products
- Attended bridal market events to curate a selection of designers and styles for the store
- Purchasing and planning
- Risk management, operational budgeting, as well as cost analysis and savings.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Payroll Documentation Specialist
Corus Entertainment
01.2020 - 07.2020
- Worked alongside the Payroll department creating process documentation while their new system was implemented
- Created job aids for current and future employees
- Collaborated with several team members from Management to Payroll coordinators to ensure all documentation that was created met the needs of the department
- Six month contract position
Senior Team Lead/Trainer
Jiffy Shirts
08.2016 - 03.2019
- Answered 50-100 emails per day for various customer concerns/issues through Zendesk
- Assisted team of junior CST's with various emails, fraud reviews, general knowledge,ongoing support and reviewed KPI's
- Developed and executed fraud training
- Ran team meetings on a regular basis
- Responsible for training new hires in a group setting
- Screened and interviewed potential new hires
- Data Entry - Added new products to the website and participated in repricing project
- Developed high-performing team members through targeted training programs and one-on-one coaching.
- Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
- Identified skill gaps within the team and developed comprehensive training plans to address these deficiencies effectively.
Training Manager/Chat Monitor
Pizza Hut Canada & USA
06.2012 - 06.2016
- Successfully trained over 500 remote agents in a virtual environment for USA Pizza Hut
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Responsible for creating ongoing training material for new procedures and products
- Agent training through the incubation program and mentored them to become successful agents
- Recruited agents in a virtual environment from across Canada and the USA for Pizza Hut
- Assisted new and seasoned agents with various live call related questions & system issues
- Menu maintenance, including adding and removing deals and item outages
- Live, virtual demonstrations of in house order entry software to current and future Pizza Hut Canada Franchisees
- Work at home position (contract position).
Office Manager/Book Keeper
Precision Installations
03.2005 - 06.2012
- Updating and keeping track & processing accounts payable/receivable
- Entering & Processing invoices
- General Office Administration
- Payroll (EI & CPP remittances, ROE's, T4's, vacation pay)
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Management -
Athabasca University
Alberta12.2018
Currently Enrolled - Payroll Compliance Professional PCP
National Payroll Institute
Ontario05.2024
Skills
- Staff Training & Development
- PC and Mac Proficient
- Excellent communication skills
- Ability to work with minimal supervision
- Program Implementation
- Store operations oversight
- Retail Inventory Management
- Interpersonal Communication
- Organization and Time Management
- Zendesk
- Quickbooks
- Dayforce
- MS Office
- SAP
Languages
English
Native or Bilingual
Timeline
Payroll Documentation Specialist
Corus Entertainment
01.2020 - 07.2020
General Manager
Dreams Bridal
04.2019 - 09.2023
Senior Team Lead/Trainer
Jiffy Shirts
08.2016 - 03.2019
Training Manager/Chat Monitor
Pizza Hut Canada & USA
06.2012 - 06.2016
Office Manager/Book Keeper
Precision Installations
03.2005 - 06.2012
Bachelor of Management -
Athabasca University
Currently Enrolled - Payroll Compliance Professional PCP
National Payroll Institute
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