Gerald Tourigny
Gatineau,Canada
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
CSR/ Trainer/Facilitator
BGO
12.2021 - 10.2023
- Company Overview: Hyundai Canada
- Provided training and onboarding for new hires for various departments
- Provided ongoing support for departments relating to quality assurance and coaching
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
FSL Teacher
Burkevale Protestant School
09.2004 - 08.2021
- Prepared and delivered the FSL program to all students from grades 4-8, based on the Ontario Curriculum
- Organized resource purchases and ordering
- Coached multiple extra-curricular activities
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Bachelor of Education - French
Nipissing University
04.2001
Bachelor of Arts - French
Lakehead University
04.1998
Skills
- Organized
- Efficient
- Team management
- Team player
- Leadership
- Call center experience
- Customer focus
- Complaint handling
- Active listening
- Critical thinking
- Professional telephone demeanor
- Empathetic
- Conflict Resolution
- Communication
- Customer Service
- Computer proficiency
- Administrative support
- Team development
- Microsoft Office Suite
Languages
Français
Native or Bilingual
English
Native or Bilingual
Timeline
CSR/ Trainer/Facilitator
BGO
12.2021 - 10.2023
FSL Teacher
Burkevale Protestant School
09.2004 - 08.2021
Bachelor of Arts - French
Lakehead University
Bachelor of Education - French
Nipissing University
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