Abdul Mohammed

Customer Service in handling the issues related to Hardware and Software

Resolving the tickets on daily base

Documenting the issues and resolutions

Started as crew member

• Kept customer and food preparation areas clean and well-organized.
• Completed side tasks by restocking condiments and cleaning refrigerators.
• Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
• Cleaned food preparation areas, cooking surfaces and utensils.
• Followed company safety standards for food quality and sanitation procedures.
• Completed opening, closing and shift change tasks by following company guidelines.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Recorded customer orders and communicated clearly to confirm each order.
• Quickly and efficiently processed payments and made accurate change.
• Verified orders and bagged items for easy transport.
• Worked with teammates and openly invited coaching from management team.
• Answered customer questions about food preparation, responding to ingredient and allergen concerns.
• Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
• Mastered point-of-service computer system for automated order taking.
• Reviewed contents on food trays to check complete order.

Then shift manager

• Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Verified orders and bagged items for easy transport.
• Answered guest questions, delivering most accurate and updated information available.
• Trained sandwich artists to apply attention to detail and commitment to quality.
• Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
• Restocked kitchen supplies by rotating food according to dates and [Action].
• Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
• Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
• Operated cash register to accept cash or credit card payment and issue receipt for transaction.
• Sanitized food storage and preparation areas to comply with food health and safety requirements.
• Informed customers of regular deals or monthly specials to upsell orders.

• Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
• Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
• Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
• Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
• Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
• Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
• Corrected images before production, used [Software] to make photo edits and managed correct color processing and development of photographic negatives.
• Maintained cleanliness and neatness of work areas .
• Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.