Lovpreet Singh

• Defined problem to identify, prioritize and select alternatives.
• Looked outside known experience to find solutions and produce results.
• Employed various tools and equipment to find solutions to difficult or complex issues.
• Researched and extracted data to complete tasks.
• Defined problems to make decisions and moved forward to support quick resolution.

Worked with third party company works for Rogers and Fido costumer service responded to customer requests for products , services , and company information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.