Manmeet Singh
Toronto ,ON
Summary
Canada Visa Status- Visit Visa ( Looking for Work Permit)
An organized and creative professional with proven IT skills. With 10+ years of experience working. Currently looking for a position with an organization where I can utilize my existing skill set and knowledge to increase company profitability. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Manager
DotNova AiTech Private Limited
03.2023 - Current
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks talk to staff or clients through series of actions, either face-to-face or over phone, to help set up systems or resolve issues
- Work on escalated tasks related to interconnectivity issues and complex cloud-based identity management and user authentication, service interruptions with Virtual Machines (their host nodes) and associated virtual storage Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair faults or set up system Support roll-out of new applications
- Set up new users' accounts and profiles and deal with password
- Issues Respond within agreed time limits to call-outs
- Work continuously on task until completion (or referral to third parties, if appropriate)
- Priorities and managing many open cases at one time
- Rapidly establish good working relationships with customers and other professionals, such as software developers
- Test and evaluate new technology
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
System Administrator Manager
IJCP Publication Private Limited
10.2019 - 02.2023
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Responsible for capacity, storage planning, and database Performance
- Approve or deny change requests for cloud management service
- Modifications
- Analyze cloud resource deployment summary data
- Integrate cloud systems into the current environment
- Resolve operational problems
- Evaluate and implement new cloud computing technologies
- Load balancing & depending on if the cloud administrator is also the storage administrator, responsibilities may include backup/restore and other storage-centric duties.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
IT Support Engineer
R.S Automation System Pvt Ltd
03.2017 - 09.2019
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Work on escalated tasks related to interconnectivity issues and complex cloud-based identity management and user authentication, service interruptions with Virtual Machines (their host nodes) and associated virtual storage Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password
- Issues Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Priorities and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
IT SUPPORT ENGINEER
THE EXECUTIVE COUNCIL, DUBAI
01.2011 - 03.2016
- Provide Strategic Leadership For Administering IT Help-Desk And Providing 1st & 2nd
- Line Support to High Profile Government Users
- Handle User’s Calls Regarding Computer
- Hardware, Software, Networking, Printer, Internet and Other Peripherals and Provide
- Technical Solution to the users through phone and if needed also provide engineers at the location
- Acting as Blackberry Administrator for Ensuring Uninterrupted Blackberry
- Service Across the Organization Proactively
- Use BMC Service Management tool for ticket logging and call assignment to engineer while addressing requests for IT Support and Complying with ITIL Processes
- Job Responsibilities Implemented innovative solutions viz
- New e-mail system based on “Microsoft Exchange ” and restructured LAN cables resulted in improving performance over already existing enterprise network
- Recognized by senior management for implementing various cost-saving initiatives including Recycle Old Laptop for Meeting Purpose Presentation
- Mobile Application for Attendance system, and BYOD (Bring your own device)
- Contributed to designing and implementing recommendations to increase the uptime of the network devices from 96% to 99.99%
- Built and implemented enterprise network monitoring and security solution to enable business management executives to make informed technology decisions and audit network compliance
- Projects Handled
- Call Centre For Executive Council of Dubai
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Streamlined software deployment by automating installation processes for various applications.
08.2014 - 02.2016
Smart Av Meeting Rooms
03.2015 - 10.2015
CCTV
01.2014 - 06.2014
Managed Print Solutions
06.2013 - 10.2013
IT Helpdesk & Support
TEC Headquarter Movement & Data Centre Migration
10.2012 - 04.2013
- Provide strategic leadership for administering IT Helpdesk and providing& 2 line support to high profile Government users
- Handle user’s calls regarding computer hardware, software, networking, printer, Internet and other peripherals and provide a technical solution to the users through phone and if needed also provide engineers at the location
- Acting as Blackberry Administrator for ensuring uninterrupted
- Blackberry services across the organization
- Proactively use BMC service management tool for ticket logging and call assignment to Engineer I while addressing requests for IT support and complying with ITIL processes
- SCCM Client Installation & Troubleshooting
- SCCM DP Configuration & Troubleshooting
- Application & Software Deployment
- Identifying available patches or threats Deploying patches
- Successfully coordinate with the network and support teams to ensure they maintain the agreed SLA
- Extend necessary technical assistance in handling various technical operations including User Account Management Active Directory System Management
- Symantec DLO Back-up Tape Management
- CCTV and access control system remote Support using System Center Configuration
- Manager 2012
- Avaya Phone Management
- Contribute significantly in identifying and evaluating vendors for software/ hardware purchases, maintenances according to the system requirements
- Definition of information security management system consisting of policies, controls, and processes compliant to ISO 27001
- Support to departments and projects for implementation of information security management system Conduct information security training An in-depth understanding of information security, security policies, account security policies, and standards for logical and physical security implementations
- Provide technical assistance and support for incoming information security queries and issues related to computer systems, software, and hardware
- Conduct risk assessments and security audits and manage remediation plans
- Reviews violations of computer security procedures and discusses procedures with violators to ensure violations are not repeated
- Investigates alerts and follows established procedures to remediate conditions that do not follow approved policies and guidelines
- Reviews of segregation of duties procedures, Incident/Problem
- Change Server and Networking Configuration Controls, Vulnerability and
- Patch Management Procedures, Asset Management, Server Backup, and
- Restoration Procedures
- Handle critical user escalations, analyzing user feedback, and implement processes for increasing user satisfaction
- Analyze and recommend improvement of the IT infrastructureMonitor strong and reliable MIS reports streamlining help-desk support, cost savings, and process improvement operations for facilitating the decision making process and liaison with senior Management.
IT SUPPORT TECHNICIAN
HINDUSTAN BUSINESS TECHNOLOGIES
01.2009 - 01.2011
- Extended Active Support of the team for Installation and Configuration of multiple
- Systems
- Microsoft 11 & Window 7, Window 10 & Mac Support
- Network Printer & Laser Printer
- VPN (Virtual Private Network Setup )
- Microsoft Server 2003,2008,2012
- IT Support Over the Call & On Location.
DESKTOP SUPPORT
ABC THOMSON SERVICES
01.2007 - 01.2009
- Effectively Monitored and troubleshoot the functioning of equipment, peripherals, servers, and workstation in the network and made necessary modifications to ensure the system operates in conformance with specifications
- Handled Support activists to maximize network capacity while troubleshooting problems pertaining to performance tuning, system performance, user account, permissions, email accounts, backup, and antivirus management.
Education
Bachelor of Science - Information Technology
Lucknow University
Lucknow09.2006
Skills
- Team Collaboration
- Information Confidentiality
- Risk Mitigation Planning
- Operating System Management
- Documentation and Reporting
- Change Management
- Technical Troubleshooting
- IT Resource Use
Certification
GNIIT From NIIT
Microsoft Azure Certification - Implementing On Microsoft Azure - 70-533
Microsoft Azure Solutions Architect Certification Training for AZ-303 & AZ-304
IT Support Skills
1. Certified Ethical Hacker (LCEH 1 & LCEH 2 )
2. VMware Sphere V.6 Certification
3. JCHP Jetking Certified Hardware & Networking Professional
4. CISE (Certified Information Security Expert (Ethical Hacker)
5. Certified Ethical Hacker Grade 1 - Certificate ID- LCEH1/16140
6. Certified Ethical Hacker Grade 2 - Certificate ID- LCEH1/16140
Languages
English
Professional Working
Timeline
IT Manager
DotNova AiTech Private Limited
03.2023 - Current
System Administrator Manager
IJCP Publication Private Limited
10.2019 - 02.2023
IT Support Engineer
R.S Automation System Pvt Ltd
03.2017 - 09.2019
Smart Av Meeting Rooms
03.2015 - 10.2015
08.2014 - 02.2016
CCTV
01.2014 - 06.2014
Managed Print Solutions
06.2013 - 10.2013
IT Helpdesk & Support
TEC Headquarter Movement & Data Centre Migration
10.2012 - 04.2013
IT SUPPORT ENGINEER
THE EXECUTIVE COUNCIL, DUBAI
01.2011 - 03.2016
IT SUPPORT TECHNICIAN
HINDUSTAN BUSINESS TECHNOLOGIES
01.2009 - 01.2011
DESKTOP SUPPORT
ABC THOMSON SERVICES
01.2007 - 01.2009
Bachelor of Science - Information Technology
Lucknow University
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