Hafsatou Youmgouondem Njoya
Montmartre,QC
Summary
Seasoned Social Service Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills. Talented Youth Worker versed in the needs of primary school children. Decisive leader with excellent communication and planning abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Service Worker
Women For Life
03.2023 - Current
- Assisted clients with all initial settlement needs
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Facilitated supportive services groups and counseling for family members to address special concerns and ease transition
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Women and Youths/Project Associate
Cameroonian Community Association Of Ottawa
01.2019 - 03.2020
- Helped coordinate Social, cultural and educational events and programs for newcomer families.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials and educators.
- Directed activities to promote growth in mental, emotional and educational areas.
- Helped women and youth victims of abuse by coordinating specialized therapy sessions.
- Connected individuals with relevant community resources and coordinated referrals.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Reduced project timeline for successful delivery by closely monitoring progress and proactively addressing potential delays.
- Strengthened team dynamics through regular feedback sessions, resulting in increased productivity and improved performance.
- Maintained open communication by presenting regular updates on project status to customers.
- Fostered an environment of open communication and transparency, encouraging team members to voice their ideas and concerns in order to promote effective problemsolving.
- Cultivated strong working relationships with clients by providing responsive support and expert guidance throughout each stage of the project life cycle.
Child and Youth Worker
Somali Youth Association Of Toronto (SOYAT)
02.2016 - 01.2019
- Directed activities to foster social and emotional development for at-risk youth.
- Aided in coordinating recreation and skill-building exercises, living skills, team activities and situational counseling.
- Provided close supervision and monitored daily activities of children in facility.
- Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
- Maintained safety, security and general welfare of facility youth.
- Identified appropriate community resources and provided referrals for services.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Prepare 170 reports to define goals, weaknesses and strengths of residents.
- Maintained detailed case records, ensuring accurate documentation and timely reporting of progress to relevant stakeholders.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Conducted thorough assessments to identify clients'' emotional, behavioral, or developmental issues requiring intervention or support services.
- Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Coordinated community outreach initiatives, increasing awareness and participation in youth programs.
- Assisted in the successful reintegration of youth into their communities after residential care or detention periods.
- Facilitated therapeutic groups addressing topics such as anger management, coping skills, self-esteem improvement, substance use prevention among others.
- Provided key emotional support to special needs youth.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Coordinated family visits, medical appointments and therapy sessions 60 youth residents.
Administrative Support Clerk
Johnson & Johnson Law Firm
10.2014 - 06.2016
- Maintained records and personnel files to drive administration and office support.
- Monitored logs and work records to track and manage reports, inventory and supplies.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Produced and distributed memos, newsletters and other forms of communication.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Computed, recorded and proofread data or reports.
- Trained staff members to perform work activities and use computer applications.
- Assisted in the onboarding process for new hires, ensuring a smooth transition into their roles within the company.
- Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues in a professional manner.
- Provided exceptional support during periods of high workload by staying late or arriving early when necessary, demonstrating a commitment to team success.
- Collaborated with colleagues to develop new procedures for handling incoming mail and deliveries, resulting in faster processing times for critical documents.
- Maintained strict confidentiality when handling sensitive information such as personnel files or financial data from various departments within the company.
- Continuously updated and expanded knowledge of office software applications through self-directed learning efforts focused on increasing efficiency in daily tasks.
- Reduced operational costs with diligent oversight of office supply inventory and strategic vendor negotiations.
- Enhanced team productivity by providing exceptional administrative support to staff members, including calendar management and meeting organization.
Education
Bachelor of Arts - Communication, Culture, Information And Technology
YORK UNIVERSITY
ADVANCES LEARNING - Social Service
SHERIDAN COLLEGE INSTITUTE OF TECHNOLOGY
Skills
- Team Management
- First Aid/CPR
- People Skills
- Data Management
- Computer Skills
- Conflict Resolution
- Planning & Organizing
- Organizational Skills
- Microsoft Office
- Supervision & Leadership
- Fluent in English and French
- Training & Development
- Social skill development
Accomplishments
- Field Instructor- ensuring students with a rich social work practicum experience, fostering the opportunity for students to complete all the learning outcomes in their learning agreement.
Certification
Registered Social Service Worker- regulated memeber by the Ontario College of Social Workers and Social Service Workers.
Timeline
Social Service Worker
Women For Life
03.2023 - Current
Women and Youths/Project Associate
Cameroonian Community Association Of Ottawa
01.2019 - 03.2020
Child and Youth Worker
Somali Youth Association Of Toronto (SOYAT)
02.2016 - 01.2019
Administrative Support Clerk
Johnson & Johnson Law Firm
10.2014 - 06.2016
Bachelor of Arts - Communication, Culture, Information And Technology
YORK UNIVERSITY
ADVANCES LEARNING - Social Service
SHERIDAN COLLEGE INSTITUTE OF TECHNOLOGY
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