Brady Case
Little Current,ON
Summary
Dedicated and personable administrative professional with a proven history of improving the effectiveness of workplace communication and coordination in fast-paced office settings. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and professional writing.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Assistant
Batman's Campground and Cottages
04.2023 - 08.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in the training and development of new employee's
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Customer Engagement Representative
Innpower Corporation
02.2023 - 04.2023
- Collaborated with Manager, Customer Relations & Engagement in content planning including research, maintained, and executed content calendar: scheduling content, coordinating resources, research, and meeting deadlines.
- In collaboration with Manager, Customer Relations & Engagement, coordinated distribution of customer engagement & marketing materials.
- Assisted with social media management, events, all communication efforts, and community and regulatory engagement.
- Proposed new ideas and concepts for social media content, website, customer engagement efforts, creative content, advertising, etc.
- Researched, planned, created, and scheduled relevant content for all social media channels and website.
- Produced strong and innovative ideas and content to boost customer engagement.
- Maintained attention to detail under tight deadlines with a drive for results, excellence, and efficiency.
Residence Services Representative
Campus Living Centres
04.2022 - 08.2022
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Executed administrative tasks ensuring the success of the department
- Reduced average call handling time by developing personalized scripts that addressed common customer queries.
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
- Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
- Actively participated as a member of the Health and Safety team maintaining documentation of main discussion points
Education
Business Administration - Human Resources (Co-op)
Georgian College
Barrie, ON08.2024
Skills
Customer Service
Administrative Support
Office Administration
File Organization
Valid Driver's License
Meticulous attention to detail
Customer Relationship Management (CRM)
Time Management
Awards
Dean's List, 09/06/24
Languages
English
Native or Bilingual
French
Limited Working
Certification
OTEC Service EQ
Timeline
Office Assistant
Batman's Campground and Cottages
04.2023 - 08.2023
Customer Engagement Representative
Innpower Corporation
02.2023 - 04.2023
Residence Services Representative
Campus Living Centres
04.2022 - 08.2022
Business Administration - Human Resources (Co-op)
Georgian College
OTEC Service EQ
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