Azzie Reeder
Lancaster
Summary
Results-driven Guest Service Manager with expertise in property management and employee training. Enhanced customer satisfaction through effective complaint resolution, achieving a 20% improvement in service efficiency. Proficient in cash handling and client support, ensuring seamless operations and exceptional guest experiences.
Overview
10
10
years of professional experience
Work History
Guest Service Manager
Jackson Dawson
07.2024 - 07.2025
- Provided Property management.
- Assisted in resolving guest inquiries and complaints to enhance customer satisfaction.
- Coordinated daily operations to ensure seamless service delivery and efficiency.
- Trained new staff on company policies and customer service standards.
- Monitored guest feedback to identify areas for service improvement.
Bank Cashier
The Mirage Casino And Resort
03.2021 - 07.2024
- Ensured compliance with regulatory standards by accurately processing cash transactions.
- Enhanced guest experience by resolving customer inquiries and issues promptly.
- Balanced cash drawers daily to maintain accurate financial reporting and compliance.
- Streamlined cash handling procedures through effective collaboration with team members.
- Maintained confidentiality of customer information, adhering to data privacy regulations.
Bank Cashier
Tropicana Casino And Resort
01.2018 - 02.2021
- Trained new staff on cash handling protocols and customer service best practices.
- Maintained up-to-date knowledge of gaming regulations affecting cash handling operations.
- Managed daily cash transactions, ensuring accuracy and compliance with banking regulations.
- Processed employees deposits and withdrawals efficiently.
- Provided exceptional customer service and support for banking inquiries and transactions.
PSE Clerk
United Stated Postal Service
10.2015 - 01.2018
- Ensured timely delivery by efficiently processing incoming and outgoing mail.
- Enhanced workflow by operating postal equipment, including sorting machines and scales.
- Provided exceptional support by assisting customers with inquiries and services.
- Maintained operational readiness through accurate inventory of postal supplies.
- Complied with safety protocols while keeping workspace organized and clean.
- Processed high volumes of mail using sorting machinery for efficiency.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06-2009
Skills
- Guest services management
- Property management
- Employee training
- Effective comprehension abilities
- Cash handling expertise
- Accurate data entry
- Fraud analysis expertise
- Client support
- Effective time management
- Strong attention to detail
- Analytical problem-solving
- Strong verbal communication
Timeline
Guest Service Manager
Jackson Dawson
07.2024 - 07.2025
Bank Cashier
The Mirage Casino And Resort
03.2021 - 07.2024
Bank Cashier
Tropicana Casino And Resort
01.2018 - 02.2021
PSE Clerk
United Stated Postal Service
10.2015 - 01.2018
High School Diploma -
Crenshaw High School