Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Azra Elezovic

Ottawa,Ontario

Summary

Dedicated and service-oriented professional with a proven track record in coordinating and customer service roles. Skilled in proactive problem-solving, relationship building, and utilizing technology tools to provide efficient support.

Overview

10
10
years of professional experience

Work History

Client Service Coordinator

Bayshore HealthCare
12.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Prepared and submitted reports to keep management informed of activities and progress.
  • Maintained and managed customer files and databases.

Medical Screener

The Ottawa Hospital
11.2020 - 06.2021
  • Provided excellent service to patients, employees, and visitors by actively listening and addressing inquiries promptly.
  • Ensured compliance with precautionary measures and personal protective equipment guidelines.
  • Utilized screening tools to assess eligibility for entrance, including COVID-19 symptom screening.
  • Maintained accurate reports and documentation.
  • Managed inventory and ordered medical and office supplies.
  • Oversaw in-person and curbside patient registration and processing.

Coordinating Manager

Hotel Velika Plaza
03.2016 - 04.2019
  • Handled over 50 customer calls daily, resolving inquiries and complaints promptly.
  • Developed and executed business plans, effectively communicating company vision and objectives to motivate teams.
  • Monitored operational issues, business flow, and associate performance to anticipate and address potential problems.
  • Assisted in recruiting, hiring, and training team members.
  • Managed budgets, employee evaluations, and contract details.

Marketing Coordinator

Hotel Velika Plaza
05.2014 - 02.2016
  • Assisted in developing event strategies and tactical plans to achieve marketing goals.
  • Contributed to email campaigns and social media content creation.
  • Managed daily posts and increased corporate presence on Twitter, Facebook, and Instagram.
  • Conducted market analysis and researched latest trends.
  • Responded to email and social media messages according to company policies.
  • Created engaging content for various platforms, enhancing brand awareness.
  • Created engaging content for Booking, Facebook and Instagram.
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.

Education

Enrolled in GoogleData Analyst Certificate Program

Faculty of Foreign Languages

Mediterranean University
Montenegro
09.2018

Physiotherapy Assistant

Medical High School
Montenegro
05.2014

Skills

  • Excellent Customer Service
  • Active Listening
  • Account Management
  • Problem-Solving
  • Conflict Resolution
  • Teamwork
  • Social Media Marketing
  • Digital Marketing
  • Microsoft Office Suite
  • Front-End Skills: HTML, CSS
  • Report Writing

Accomplishments

  • Grew email subscriber list from 200 to 1,000 in 8 months without expanding the monthly budget.
  • Managed 400+ customer accounts with a 100% customer rating in online reviews for 3 years.
  • Promoted from marketing to manager-level within 12 months.
  • Completed Udemy courses on HTML and CSS.

Timeline

Client Service Coordinator

Bayshore HealthCare
12.2023 - Current

Medical Screener

The Ottawa Hospital
11.2020 - 06.2021

Coordinating Manager

Hotel Velika Plaza
03.2016 - 04.2019

Marketing Coordinator

Hotel Velika Plaza
05.2014 - 02.2016

Enrolled in GoogleData Analyst Certificate Program

Faculty of Foreign Languages

Mediterranean University

Physiotherapy Assistant

Medical High School

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Azra Elezovic