Summary
Overview
Work History
Education
Skills
Timeline
Generic

Azlyn Ebeling

Huntington Beach

Summary

Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Overview

10
10
years of professional experience

Work History

Service Bartender

Buffalo Wild Wings
12.2023 - Current
  • Reduced wait times by quickly and accurately preparing orders, delivering a seamless experience for customers.
  • Collaborated with kitchen staff to ensure timely delivery of food items, improving overall guest satisfaction.
  • Managed inventory levels by conducting regular stock checks and placing orders as needed, avoiding product shortages during busy periods.
  • Contributed to a positive team atmosphere through clear communication and cooperation with fellow bartenders and servers.
  • Consistently met or exceeded sales targets through proactive selling techniques such as offering complimentary samples or suggesting popular menu items to undecided guests.

Customer Service Representative

Consumer Cellular
04.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Owner

WestCoast Fans
01.2019 - 05.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Head Bartender

Applebee's Grill + Bar
05.2015 - 12.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.

Education

No Degree - Liberal Arts

Orange Coast College
Costa Mesa, CA

High School Diploma -

Mustang High School
Mustang, Ok
05-2013

Skills

  • Teamwork and collaboration
  • Fast learner
  • Customer service
  • Data entry
  • Critical thinking
  • Call center experience

Timeline

Service Bartender

Buffalo Wild Wings
12.2023 - Current

Customer Service Representative

Consumer Cellular
04.2022 - 12.2023

Owner

WestCoast Fans
01.2019 - 05.2021

Head Bartender

Applebee's Grill + Bar
05.2015 - 12.2018

No Degree - Liberal Arts

Orange Coast College

High School Diploma -

Mustang High School

Similar Profiles

CREATE PROFILE
Azlyn Ebeling