Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Languages
References
Timeline
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AZIZULLAH AHMADZAI

Toronto,Canada

Summary

Dynamic Senior Analyst with a proven track record at Etisalat, driving digital sales and enhancing customer experience for over 2 million users. Expert in project management and team leadership, recognized for successful app deployments and strategic sales initiatives. Adept at stakeholder engagement and performance monitoring, delivering impactful results in competitive markets.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Analyst – Digital Sales & Customer Experience

Etisalat
Kabul, Afghanistan
04.2010 - 03.2025
  • Led the My Etisalat Self-Provisioning App project, serving over 2 million customers.
  • Senior Analyst, Digital Channel.
  • Coordinated rollout projects, establishing internet cafés, and customer service across the country.
  • Managed seven provinces from indirect sales channels.
  • Retailers' commission payouts coordinator.
  • Oversaw customer e-registration.
  • Merchandising Agent for company branding across major markets of the country.
  • Recognized with 5-year, 10-year, and 15-year Service Awards, and Employee of the Month.

Marketing Research Lead / VIP Club Coordinator

MTN Afghanistan
Kabul, Afghanistan
01.2008 - 01.2010
  • Supervised the marketing VIP club program, and led customer segmentation initiatives.
  • Conducted market research for targeted sales campaigns.
  • Managed special offers and retention strategies for premium subscribers.

General Manager

Ghani Group Caravan Sarai & Spogmay Guest Houses
Kabul, Afghanistan
01.2005 - 01.2008
  • Led operations for hospitality businesses, including marketing, staffing, and financial management.

Scratch Card Sales Manager

Ocean Telecom / Zarnigar Telecom – Roshan Distributor
Kabul, Afghanistan
01.2003 - 01.2005
  • Supervise sales operations for Top-Up Cards targeting hand sellers in Kabul while facilitating distribution to 11 provinces within Afghanistan.

Field Supervisor – Market Research

Aftab Consultants
Lahore, Peshawar And Kabul, Paksitan And Afghanistan
01.2002 - 01.2003
  • Team leader of the marketing research team, field survey for Rakecket and Bankizer company.

As the team leader of the marketing research team, I was responsible for overseeing a field survey for Reckitt Benckiser. This involved planning, executing, and analyzing the survey to gather data. My key tasks included defining survey objectives, designing the questionnaire, recruiting, and training the field staff.

Education

Certificate - Computer Operation & Management

Aryana IT Institute
Peshawar, Pakistan
01.2010

Graduate -

Al-Taqwa High School
Peshawar, Pakistan
01.2000

Skills

  • Sales project coordination
  • Digital channel management
  • Customer experience enhancement
  • Sales and revenue growth
  • Product launch and app deployment
  • Market research and CRM
  • Team leadership
  • Mobile app UI and UX enhancement analyst
  • VIP customer management
  • Market research
  • Project management
  • Customer experience
  • Team collaboration
  • Stakeholder engagement
  • Retail management
  • Problem solving
  • Effective communication
  • Performance monitoring
  • Tech-Savvy
  • Back end development
  • Client relationship management
  • Stakeholder communication

Certification

  • Effective Managerial Skills
  • Project & Time Management
  • Negotiation & Influencing Skills
  • Advanced Communication & Email Writing
  • Consultative & Professional Selling Techniques
  • Churn Management
  • Customer Profiling & Segmentation

Languages

  • Pashto
  • Dari/Farsi
  • English
  • Hindi/Urdu

Accomplishments

  • Employee of the Month
  • completion of 5 years of service
  • Completion of 10 Years of Service
  • Completion of 15 Years of Service

Languages

English
Professional
Pashto
Full Professional
Persian
Professional
Urdu
Professional
Hindi
Professional

References

References available upon request.

Timeline

Senior Analyst – Digital Sales & Customer Experience

Etisalat
04.2010 - 03.2025

Marketing Research Lead / VIP Club Coordinator

MTN Afghanistan
01.2008 - 01.2010

General Manager

Ghani Group Caravan Sarai & Spogmay Guest Houses
01.2005 - 01.2008

Scratch Card Sales Manager

Ocean Telecom / Zarnigar Telecom – Roshan Distributor
01.2003 - 01.2005

Field Supervisor – Market Research

Aftab Consultants
01.2002 - 01.2003

Certificate - Computer Operation & Management

Aryana IT Institute

Graduate -

Al-Taqwa High School
AZIZULLAH AHMADZAI