Aziza Joya
Whitby
Summary
Top-notch professional with expertise in menu development, kitchen management and staff training. Creates unique and delicious dishes while controlling food and labor costs. Collaborative and committed to seeking feedback from customers and staff to improve kitchen workflows. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chef
Green Leaf Hotel
03.2020 - 10.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Interacted with guests to obtain feedback on product quality and service levels.
Cashier Team Lead
Naseeb Restaurant
01.2019 - 08.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Resolved escalated customer disputes with special actions such as discounts.
Manager's Assistant
Serena Hotel
04.2016 - 07.2018
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Elementary School Teacher
Nigar School And Kindergarten
01.2002 - 09.2015
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
Education
Ph.D. - Teaching
Sayd Jamaludeen
Kabul, Afghanistan Skills
- Business Management
- Meal Preparation
- Pantry Restocking
- Resource Management
- Menu Development
- Staff Coordination
- Kitchen Equipment Operation and Maintenance
- Kitchen Operations
- Verbal and Written Communication
Languages
English
Limited Working
Pashto
Native or Bilingual
Dari
Native or Bilingual
Certification
- Food-Handling
Timeline
Chef
Green Leaf Hotel
03.2020 - 10.2022
Cashier Team Lead
Naseeb Restaurant
01.2019 - 08.2019
Manager's Assistant
Serena Hotel
04.2016 - 07.2018
Elementary School Teacher
Nigar School And Kindergarten
01.2002 - 09.2015
Ph.D. - Teaching
Sayd Jamaludeen
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