Aziz Fakhrane
Montréal,QC
Summary
Customer service experience Good interpersonal skills Ability to work and adapt in a changing environment Sense of responsibility and organization Team player, analytical and good judgment Autonomy and rigor when searching for solutions Languages: French and English
Overview
20
20
years of professional experience
Work History
Computer Technician
CDPQ
08.2024 - 11.2024
- Execute migrations of devices (Laptop, Ipad, telephone, etc.) from Ivanhoé Cambridge from their Azure environment to the new CDPQ environment
- Ensure with end users that backups of their files have been made to the Cloud before launching the migration process
- Install the new Windows image from Cloud via Autopilot on the migrated machines
- Assist users with their new CDPQ environment after the end of the migration process by ensuring that:
- Their Office 365 suite (Teams, Outlook, Onedrive, etc.) is functional
- Ensure the synchronization of their file in Onedrive, Onenote…etc
- Coordinate with level 3 in the event of an anomaly during the migration process
IT Technician
Intelligence Informatique
10.2022 - 07.2024
- Provide first-level support according to user needs and, if necessary, escalate requests to the relevant authorities
- Respond to support calls by phone, email and process according to order of priority
- Create and modify user access and their profile on computer systems according to the organization's policies and procedures
- Support users with Office suite products (Outlook, Teams, Word, etc.)
- Maintain documentation of the organization's procedures up to date
IT Technician Level 1-2
Sollio Agriculture
09.2022 - 07.2023
- Respond to customer incidents and technical requests
- Configure workstations, applications in the computer fleet
- Printers, and all other configurations on computers
- Manage Office 365, Adobe licenses…
- Support customers in the best practices for using Microsoft 365 tools
- Follow-up, resolution of service calls in the C2 Atom ticketing tool
- Writes technical and operational documentation and contributes to the development of documentation for users
- Troubleshoot Forticlient VPN connectivity issues and applications related to Citrix
- Creation of accounts on active Directory, management of security groups, change of password according to strict security standards
IT Technician Level 1-2 (Internship)
IHP Foundation
03.2021 - 05.2021
- Helpdesk support for various requests
- Support for devices (Scanner, Printers, etc.) and users
- Working post configuration (MacBook Pro, Windows)
- Configuring and troubleshooting Vpn problems
- Create user account on Active Directory
- Realization of various projects on the Google suite (Export of users' data)
VAG Team Leader
GardaWorld
01.2017 - 05.2019
- Manage a team of 9 people
- Monitor robots carrying medical equipment
- Report any VAG (Self-guided Vehicles) failures to the control centre
- Arrange for the transport of blood samples to the laboratory differently
Technician Level 1
Maditech
01.2015 - 01.2016
- Assemble and activate computer components
- Install and configure operating systems
- Support the customers of the company with the computer equipment (Laptop, hard disk, Ram, printer)
Legal Assistant
Firm of Master Regragui
01.2012 - 01.2013
- Coordinate exchanges between clients, lawyers, bailiffs and public institutions
- Develop and write acts according to standards
IT Sales Representative
Tibel technologies
03.2005 - 10.2010
- Sell computer products
- Troubleshoot various types of hardware: Laptop, PC, Hardware and Software level printers
Education
Certificate - Network Management And Systems Security
Maisonneuve College
Montreal, QC01.2021
CCNA 3 Tier Cisco Routing and Switching Certifications - Routing And Switching
Maisonneuve College
Montreal, QC01.2020
Professional Diploma - Computing Support
Herzing College
Montreal, QC01.2016
Bachelor’s degree in private law - Law
Faculty of Law
Casablanca01.2011
Skills
- Windows XP/7/8/10 and Windows Server 2012, 2016, 2019
- Microsoft Azure, Intune, Endpoint Manager, Office 365
- Linux: CentOS, Debian, Ubuntu
- Network infrastructure: functions and equipment
- Configure and secure Cisco routers and switches
- Active Directory: user account management, DNS, DHCP, IIS, FTP, WSUS
- Protocols: SNMP, FTP, TCP/IP UDP
- Cloud Computing: installation and configuration of a server network on AWS (Amazon Web Services)
- Backup Server, Rsyslog Server and NTP Server
- Virtualization: VMware WorkStation, vCenter, Esxi
- Configure VPN connections on Windows
- Téléphonie IP: Asterisk Now
- Microsoft Exchange Server
- User Support
- Technical Support: knowledge of ITIL v3 good practices
- Microsoft Windows Virtual PC
- PfSense Firewall
- Incident Management
- Change Management
- Suite Microsoft Office 365 (Word, Excel, PowerPoint, Access, Outlook)
Training
- AEC-Network Management and Systems Security, Collège de Maisonneuve, 01/01/21
- CCNA 3 Tier Cisco Routing and Switching Certifications, Collège de Maisonneuve, 01/01/20
- DEP-IT Support, Collège Herzing, 01/01/16
- Bachelor’s degree in private law, Faculty of Law, 01/01/11
Hobbies and Interests
- Cyber Security
- Virtualization
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Computer Technician
CDPQ
08.2024 - 11.2024
IT Technician
Intelligence Informatique
10.2022 - 07.2024
IT Technician Level 1-2
Sollio Agriculture
09.2022 - 07.2023
IT Technician Level 1-2 (Internship)
IHP Foundation
03.2021 - 05.2021
VAG Team Leader
GardaWorld
01.2017 - 05.2019
Technician Level 1
Maditech
01.2015 - 01.2016
Legal Assistant
Firm of Master Regragui
01.2012 - 01.2013
IT Sales Representative
Tibel technologies
03.2005 - 10.2010
Certificate - Network Management And Systems Security
Maisonneuve College
CCNA 3 Tier Cisco Routing and Switching Certifications - Routing And Switching
Maisonneuve College
Professional Diploma - Computing Support
Herzing College
Bachelor’s degree in private law - Law
Faculty of Law
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