Azin P Salim
Whistler,Canada
Summary
Hospitality professional proficient in guest satisfaction and service improvement. Known for effective collaboration within teams and consistently delivering high-quality results. Possesses strong skills in conflict resolution and adaptability. Proficient in industry-standard software such as Opera, MICROS, and CRM platforms like Salesforce, consistently transforming inquiries into loyal guests through attentive follow-up and strategic upselling. Committed to contributing a warm, detail-oriented approach to a team that values growth and exceptional service.
Overview
3
3
years of professional experience
Work History
In-Room dining coordinator
Four Seasons Resorts
10.2025 - 01.2026
- Coordinated high-volume in-room dining during peak winter season, managing breakfast rushes and late-night service for luxury resort guests.
- Processed orders in MICROS and managed guest preferences in OPERA by creating traces and resolving them once they are actioned & by ensuring accurate billing and hotel activation charges.
- Partnered cross-functionally to fulfill amenities and uphold guest satisfaction.
- Resolved POS and service glitches quickly through clear, proactive communication.
Server
Nobu Hotel
10.2024 - 10.2025
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Managed multiple tables effectively, maintaining high levels of guest engagement and satisfaction.
- Managed reservations and VIP notes in OpenTable to capture preferences and ensure seamless seating.
- Delivered exceptional dining experiences through attentive service and thorough menu knowledge.
Lead Server and Hostess
DGS Events
06.2024 - 01.2025
- Coordinated and hosted high-profile corporate and social events across the GTA.
- Represented brands at industry events, strengthening client relationships.
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction.
- Delivered polished food and beverage service at high-visibility events and television productions, including “OK Chef” with Martha Stewart and TIFF functions, ensuring exceptional guest experience for VIP attendees.
Catering Sales Executive
Movenpick Hotel
09.2023 - 03.2024
- Managed Banquet Event Orders (BEOs) with cross-functional teams to deliver tailored guest experiences.
- Cultivated new leads through networking, referrals, and cold calling by shadowing Senior managers.
- Maintained accurate client records using CRM software; prepared sales quotes and contracts.
- Also assisted reservation team during peak hours.
Server
Four Seasons Hotel & Private Residences
06.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
- Implemented upselling techniques to enhance guest experience and increase overall revenue for the restaurant.
- Resolved customer complaints effectively, fostering positive relationships and promoting repeat business.
Guest Service Intern
JW Marriott
12.2019 - 05.2020
- Trained in major operational departments such as Housekeeping, Food and Beverage Service and Front office (AYS).
- ‘Star Intern' title for the year 2020 for my exceptional effort during 5 months internship.
Education
Bachelors - Hotel and Hospitality Administration
Institute of Hotel Management
Thiruvananthapuram, Kerala, India08.2021
Postgraduate Certificate - Hotel business development
Seneca Polytechnic
08.2025
Skills
- Opera
- Salesforce
- IDeas
- MS excel
- MS outlook
- Micros
- Golden
- Key
- OpenTable
Timeline
In-Room dining coordinator
Four Seasons Resorts
10.2025 - 01.2026
Server
Nobu Hotel
10.2024 - 10.2025
Lead Server and Hostess
DGS Events
06.2024 - 01.2025
Catering Sales Executive
Movenpick Hotel
09.2023 - 03.2024
Server
Four Seasons Hotel & Private Residences
06.2022 - 07.2023
Guest Service Intern
JW Marriott
12.2019 - 05.2020
Postgraduate Certificate - Hotel business development
Seneca Polytechnic
Bachelors - Hotel and Hospitality Administration
Institute of Hotel Management