AZIN ORAEI MARZBANI
Newmarket,ON
Summary
Experienced customer service representative in telephone and face-to-face customer service, sales, troubleshooting, tech support, and customer care.
Knowledgeable sales Associate in retail environments. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Court Tennis Shop
06.2019 - 10.2023
- Met or exceeded monthly revenue goals by up to 25%, resulting in formal recognition for leadership excellence
- Facilitate professional advancement of high-potential workers
- Played lead role in organizing events
- Supported store manager to increase month-to-month sales revenue by 15%
- Developed product processing system that expedited merchandising by average of 3 days
Retail Sales Assistant
Court Tennis Shop
08.2018 - 06.2019
- Assist average of 40 customers per day in finding or selecting items
- Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates
- Achieved average of 140% of sales goals for three consecutive months
- Provide outstanding customer service, receiving 96% in customer service feedback surveys
Customer Service Specialist
Court Tennis Shop
08.2016 - 06.2018
- Answer and direct 40+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts
- Trained 3 employees in using customer service software, as well as in basic duties and how to conduct calls
- Received 90% average customer satisfaction rating
- Able to research and manage highly complicated accounts to provide comprehensive service to customers
Education
Diploma - Mathematics
Kavosh
Skills
- Computer skills (MS Office, Customer service software)
- Problem solving
- Good listener
- Patient
- Leadership and management
- Flexible
- Excellent communication skills with focus on customer service
- 47 WPM Typist
Languages
French
Professional Working
Persian
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Court Tennis Shop
06.2019 - 10.2023
Retail Sales Assistant
Court Tennis Shop
08.2018 - 06.2019
Customer Service Specialist
Court Tennis Shop
08.2016 - 06.2018
Diploma - Mathematics
Kavosh
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